Mountain Operations Coordinator

Smugglers’ Notch Resort Vermont•Jeffersonville, VT

21h•Onsite

About The Position

The Mountain Operations Coordinator provides administrative, operational, and field support for all Mountain Operations departments. This dynamic role is ideal for a highly organized, adaptable professional who enjoys working in a fast-paced environment with changing priorities and diverse teams. The Coordinator serves as a key communication hub for Mountain Operations, supporting managers, maintaining operational systems, coordinating uniforms, and assisting with facility safety programs while also pitching in wherever needed to support daily operations.

Requirements

Strong organizational and time-management skills.
Excellent verbal and written communication abilities.
Proficiency with computers and common business software applications.
Strong data entry and recordkeeping skills.
Ability to troubleshoot basic technology and software issues.
Ability to prioritize multiple tasks in a fast-paced environment.
Valid driver's license and reliable transportation (if required).

Nice To Haves

Experience in resort operations, facilities management, hospitality, recreation, or a related field.
Familiarity with operational databases, maintenance tracking systems, or reporting software.
Experience supporting multi-department teams.

Responsibilities

Provide administrative support to Mountain Operations leadership and department managers.
Field incoming phone calls, relay information appropriately, and ensure clear communication across departments.
Perform data entry and maintain operational systems, including lift operations and maintenance records.
Assist with troubleshooting technology and system issues and serve as a resource when IT support is unavailable.
Maintain accurate records, reports, and departmental documentation.
Coordinate and support facility inspections and safety initiatives.
Assist with organizing safety meetings and tracking related documentation.
Develop an understanding of operational risks and support issue identification and resolution.
Manage the Mountain Operations uniform program for all departments.
Coordinate uniform assignments, inventory tracking, repairs, replacements, and distribution.
Ensure employees receive appropriate uniforms and equipment in a timely manner.
Assist with various operational projects and seasonal tasks as needed.
Support parking operations, guest arrival areas, and wayfinding efforts.
Maintain racks, banners, signage, and other operational infrastructure.
Participate in general cleaning and facility upkeep.
Assist with snow shoveling and winter operations during the ski season.
Perform accounts payable (AP) and other administrative functions as assigned.
Work effectively with individuals from a variety of departments and backgrounds.
Demonstrate flexibility and a willingness to take on tasks outside normal responsibilities.
Support a positive team culture by contributing wherever needed, including performing physically demanding or routine tasks.
Adapt quickly to changing operational needs, weather conditions, and business demands.