Manager: Dispatch - Mountain Operations
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Requirements
- High school education or equivalent, plus previous clerical experience or dispatch experience or a combination of education and experience from which comparable knowledge and skills are acquired.
- Organizational and administrative experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
- Strong typing and clerical skills.
- Strong verbal and written communication skills.
- Ability to make decisions quickly and calmly in emergency situations.
- Prior Mountain Operations Experience.
- Strong Microsoft Office skills.
- Must be able to ski or snowboard at an intermediate level.
Responsibilities
- Accountable for resort communication objectives and initiatives.
- Create and manage departmental goals, including budgets, capital projects, employee development, and other operational goals.
- Build positive relationships with key stakeholders across the entire resort operations ecosystem.
- Provide real time reporting, communication, direction, and procedural support in day to day operations.
- Manage record keeping for operational needs; including Lift, Terrain, Event related, Guest related, and other operational reporting.
- Maintain and budget for on mountain communication infrastructure.
- Directs Day-to-Day work within Dispatch, including Security, Patrol, Lift Maintenance, Parking and Transportation, and all other Mtn Depts including snow reporting, and on-mountain night events function; organizes and delegates workload.
- Enforces policies, procedures and guidelines.
- Provides training and guidance to staff.
- Performs all tasks for which the work group is responsible, including a full range of dispatch work.
- Controls the schedule, payroll and radio inventory.
Benefits
- Free passes for employees
- employee discounted lift tickets for friends and family
- free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
