Mountain Operations Administrative Manager

KILLINGTON PICO SKI RESORT • Killington, VT

8d • $60,000 - $70,000 • Onsite

About The Position

The Mountain Ops Administrative Manager’s job is to provide high-level administrative, project and operational support for the Mountain Operations team. The role involves coordinating safety policy, procedure and documentation, coordinating division meetings, providing project management support, supporting the Mountain Operations dispatch and administrative services function, and ensuring smooth communication between departments. The Administrative Manager organizes and maintains a variety of key administrative tasks, communications, and reports for the Mountain Operations group.

Requirements

• Associates degree in an appropriate discipline, plus three to four years' experience, or a combination of education and experience from which comparable skills and knowledge are acquired.
• Strong planning, administrative and organizational skills, research, writing and math skills.
• Excellent communication skills, written and verbal.
• Strong analytical ability, financial analysis and/or budget management skills.
• Ability to work with minimal supervision and practice effective time management skills.
• Ability to work with a wide variety of company personnel, customers and or others outside the company includes the ability to have a direct communication style where appropriate to expect accountability on delegated tasks to the group managers and supervisors.
• Strong computer knowledge required; essential to have the ability to work effectively with Microsoft 365, MS Teams, MS Excel, MS Word and all aspects of MS Outlook.

Responsibilities

• Plan and prepare a variety of regular and special reports, involving background research, compiling and analysis of data from a variety of sources.
• Oversee and administer the information flow through the Mountain Operations team. This includes intensive use of Microsoft 365 applications.
• Organize and maintain the Mountain Operations Safety Policy library; coordinate with department managers to ensure new policies are created when necessary and existing policies are reviewed annually.
• Manage the Mtn Ops Safety Training Attendance Records (S.T.A.R.) and submit monthly attendance reports to the Risk and Safety office.
• Audit the administration and compliance of the Mountain Operations safety program including training requirements per company, mountain operations, and department levels.
• Coordination of Mtn Operations safety meeting presentations such as bi-weekly Play Safe meetings.
• Track and audit all Mtn Ops Employee Incident Reports, Employee Incident Investigations and Employee Incident Counseling Forms; follow up with managers and supervisors to ensure the process is complete.
• Collaborate with managers and supervisors as needed in the development of various documents related to assigned functions, such as policy and procedures manuals, instructional procedures and the like.
• Lead the implementation, administration, and continuous improvement of project management systems and processes used across Mountain Operations to plan, track, and report on capital and infrastructure projects.
• Coordinate with department managers and project leads to maintain accurate project schedules, milestones, dependencies, risks, and resource requirements, ensuring project information remains current and actionable throughout the project lifecycle.
• Facilitate cross-departmental project coordination by identifying gaps in project ownership, tracking critical action items, and helping ensure required tasks, approvals, procurements, and supporting activities are completed and appropriately assigned.
• Work collaboratively with department managers to evaluate and continuously refine project planning and communication processes, helping improve accountability, coordination, and execution across Mountain Operations.
• Provide leadership and coordination for the Mountain Operations dispatch and other administrative support functions.
• Provide superior service to our customers (internal and external).
• Follow the resort hospitality standards while interacting with guests as well as fellow staff and respond to all in a courteous efficient manner.

Benefits

• Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
• 401(k) retirement plan (with company match up to 5%)
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree