Administrative Operations Manager

Summit Spine•Lawrenceville, GA

About The Position

The Administrative Operations Manager provides leadership and oversight for multiple administrative departments, ensuring efficient daily operations, exceptional customer service, and strong team performance. This leader will partner closely with the Director of Administrative Operations to improve workflows, monitor departmental performance, coach employees, and support strategic initiatives while fostering a culture of accountability and continuous improvement.

Requirements

3–5 years of leadership experience, preferably in a healthcare, medical practice, specialty practice, or healthcare call center environment.
Experience leading teams and managing daily operations in a fast-paced setting.
Strong leadership, coaching, and employee development skills.
Experience monitoring productivity, quality, service levels, and operational metrics.
Strong organizational, communication, and problem-solving abilities.
Experience with electronic medical records (ECW experience preferred) and Microsoft Office applications.
Ability to analyze operational data, identify trends, and implement process improvements.
Demonstrated ability to prioritize competing responsibilities while maintaining a high level of service.
A collaborative leadership style with a passion for developing people and improving operations.

Nice To Haves

ECW experience preferred

Responsibilities

Oversee the daily operations of the Medication Line, Medical Records, Outgoing Referrals, Workers' Compensation, and Administrative Support teams.
Provide leadership, coaching, and ongoing development for supervisors and team members.
Monitor departmental productivity, quality, service levels, turnaround times, and key performance indicators.
Identify operational challenges and implement effective workflow improvements.
Develop, maintain, and standardize departmental Standard Operating Procedures (SOPs).
Review quality audits and performance metrics and provide coaching and follow-up as needed.
Prepare operational reports, dashboards, and performance summaries for leadership.
Coordinate office supply ordering and ensure departments have the resources needed to operate efficiently.
Partner with cross-functional teams to improve operational processes and the patient experience.
Assist with onboarding, training, and implementation of new workflows and initiatives.
Manage day-to-day escalations and ensure timely resolution of operational issues.
Support special projects and organizational initiatives as assigned.