Administrative & Operations Manager
About The Position
We seek an Administrative and Operations Manager to support the Fraternity and Sorority Life team to ensure the smooth functioning of the department. This position provides comprehensive administrative, operational, fiscal, and communications support to the department while serving as a central point of contact for students, families, staff, and campus partners. Reporting to the Director, the incumbent will provide context and background information on issues, university policies, and departmental operations, while building and maintaining strong collaborative relationships with partners across campus. If you are passionate about providing outstanding customer service, please keep reading.
Requirements
- Demonstrated knowledge of standard, professional office operations, administrative practices, and procedures.
- Proven background in records management, scheduling and calendar management, and budget administration.
- Experience providing customer service in a fast-paced, high-volume professional environment.
- Demonstrated ability to communicate effectively, both orally and in writing, and to establish and maintain productive working relationships with individuals from diverse backgrounds and cultures.
- Proficiency in Microsoft Office Suite applications, including Word, Excel, PowerPoint, Outlook, and Teams.
- Evidence of performing work independently, prioritizing assignments, and managing multiple tasks simultaneously while meeting deadlines.
- History of handling confidential, sensitive, and proprietary information with discretion and in accordance with established policies and procedures.
- Must have a criminal background check.
Nice To Haves
- Associate’s or Bachelor’s degree in administrative support technology, Office Administration, or related field.
- Prior experience working in higher education.
- Knowledge of university policies and procedures related to travel, payroll, procurement, and human resources.
- Proficiency with institutional software such as Banner, PageUp, HokieMart, HokieSpa, Chrome River, Leave System, and Banner Time Entry.
- Advanced computer skills.
Responsibilities
- Managing the office and serving as the primary point of contact for walk-ins, phone, and email inquiries.
- Managing calendars.
- Coordinating travel for departmental staff and students.
- Creating and updating professional presentations.
- Preparing and reviewing internal and external departmental communications.
- Coordinating department record retention.
- Ensuring information shared through departmental websites and social media platforms remains accurate, timely, and accessible.
- Clearly and effectively communicating important timelines, processes, and move-in details to students and other stakeholders.
- Independently managing fiscal operations, including processing and monitoring accounts payable, procurement, travel management, monthly financial reconciliations, assisting with payroll and wage reconciliations, and reviewing electronic time entry and leave reporting.
- Hiring, training, and supervising student office assistants.
- Maintaining office procedures and supplies.
- Organizing and maintaining departmental records.
- Supporting efficient daily operations.
- Assisting with special projects and other related duties as assigned.
Benefits
- health insurance
- paid leave
- retirement
- tuition assistance
- VT discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
