Mountain Host Volunteer
About The Position
This is a volunteer position that has certain benefits available to those who commit to volunteering at least 20 days during the winter recreational season. Hosts will provide a positive contact between guests and Solitude Mountain Resort. Hosts will work from the base areas (Moonbeam and the Village), and at various on-mountain stations to greet, inform and guide guests to services and facilities. Working on snow requires significant physical skills and awareness. Staff working on snow and/or skiing will need a snow skills assessment annually and equipment testing prior to the start of on-snow work. Solitude has on duty helmet policy for employees that are required to ski or ride for their job. Hosts may also be asked to work various on-mountain events throughout the season.
Requirements
- Prior experience as a mountain host, similar work at another resort or direct customer service is preferred
- Excellent customer service and interpersonal skills
- Good verbal and written communication skills
- Able to ski/ride at an intermediate or expert level is preferred
- Able to work as part of a team and collaborate accordingly
- Good problem-solving skills
- Friendly and outgoing personality; tactful and appropriate
Nice To Haves
- Additional language is a plus
Responsibilities
- Provide a first point of positive, friendly, and welcoming contact between Solitude Mountain Resort and guests
- Greet skiers, riders, and groups
- Be a source of information regarding all mountain operations, facilities, activities, schedules, trends, and conditions
- Able to work in inclement weather on a regular basis for log periods of time
- Distribute informational materials as needed
- Work at areas of the resort as assigned
- Accomplish tasks in the absence of constant supervision
- Anticipate and resolve guests’ needs
- Knowledge of the resort emergency operating plans and procedures
- Provide tours for guests around the mountain venue and facilities
- Assist all other mountain departments as needed to help improve delivery of services
Benefits
- Access to select Alterra Mountain Company Destinations
- Free Solitude season pass for you and eligible dependents
- Discounts on solitude lift tickets for friends and family
- Discounts on food, rentals, retail, and lessons
- Comprehensive medical, dental, vision, and life insurance for eligible employees
- Pro deals with outdoor brands
- Generous 401(k) plan with company match
- Free counseling service through Employee Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
