Mountain Host Volunteer

Alterra • Brighton, UT

4d • Onsite

About The Position

This is a volunteer position that has certain benefits available to those who commit to volunteering at least 20 days during the winter recreational season. Hosts will provide a positive contact between guests and Solitude Mountain Resort. Hosts will work from the base areas (Moonbeam and the Village), and at various on-mountain stations to greet, inform and guide guests to services and facilities. Working on snow requires significant physical skills and awareness. Staff working on snow and/or skiing will need a snow skills assessment annually and equipment testing prior to the start of on-snow work. Solitude has on duty helmet policy for employees that are required to ski or ride for their job. Hosts may also be asked to work various on-mountain events throughout the season.

Requirements

• Excellent customer service and interpersonal skills
• Good verbal and written communication skills
• Able to work as part of a team and collaborate accordingly
• Good problem-solving skills
• Friendly and outgoing personality; tactful and appropriate

Nice To Haves

• Prior experience as a mountain host, similar work at another resort or direct customer service is preferred
• Additional language is a plus
• Able to ski/ride at an intermediate or expert level is preferred

Responsibilities

• Provide a first point of positive, friendly, and welcoming contact between Solitude Mountain Resort and guests
• Greet skiers, riders, and groups
• Be a source of information regarding all mountain operations, facilities, activities, schedules, trends, and conditions
• Able to work in inclement weather on a regular basis for log periods of time
• Distribute informational materials as needed
• Work at areas of the resort as assigned
• Accomplish tasks in the absence of constant supervision
• Anticipate and resolve guests’ needs
• Knowledge of the resort emergency operating plans and procedures
• Provide tours for guests around the mountain venue and facilities
• Assist all other mountain departments as needed to help improve delivery of services

Benefits

• Access to select Alterra Mountain Company Destinations
• Free Solitude season pass for you and eligible dependents
• Discounts on solitude lift tickets for friends and family
• Discounts on food, rentals, retail, and lessons
• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands
• Generous 401(k) plan with company match
• Free counseling service through Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed