Motorcycle Technician - Motorcycles of Charlotte

Sonic Automotive•Charlotte, NC

6h•$75,000 - $100,000•Onsite

About The Position

Motorcycles of Charlotte is seeking a skilled Motorcycle Technician to join their team. As one of the Southeast's oldest European Motorcycle Dealers, specializing in BMW, Ducati, Triumph, and Royal Enfields, they aim to provide a premium experience for their customers. The Service Department is crucial in ensuring motorcycles are in top form. This role involves performing services, repairs, and customizations according to factory specifications, maintaining high productivity, and ensuring customer satisfaction.

Requirements

Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience.
Current Motorcycle license.
All Service Technicians are required to own a set of tools within 60 days of hire.
Ability to effectively perform duties in time sensitive environment.
Positive attitude, coachable and willing to learn new skills.
Detail-oriented and precise.

Responsibilities

Accept work assignments from Service Writer / Manager.
Request parts for the job as early as possible when needs become known.
Perform service, repair, and customization work in accordance to factory specifications.
Complete repair work within the scheduled time period.
Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
Ensure proper filing of paperwork upon completion of repairs.
Deliver customer’s vehicle in cleaner condition than when it was dropped off.
Keep work area clean and assist others with maintaining shop cleanliness.
Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned by the Service Manager.