Motor Vehicle Title Specialist

LoanMart•Los Angeles, CA

5d•$19 - $23•Onsite

About The Position

The Title Department ensures that LoanMart is properly listed and released as a lienholder on vehicle title records when customers request an Auto Title Loan.

Requirements

Ability to communicate clearly, concisely and professionally (both verbally and in writing).
Proven ability to produce accurate, error-free administrative work.
Consistent record of precision and reliability in administrative tasks.
Strong written communication skills for formal and technical audiences.
Weekends and overtime as needed to meet monthly performance goals.
Must have at least one year of sales, telemarketing or call center experience.
Valid driver license, reliable personal vehicle, and valid vehicle insurance.

Nice To Haves

Previous experience with California DMV Lien implementation/release process is highly desirable.
Bilingual in English/Spanish preferred, but not required.

Responsibilities

Achieve monthly title acquisition goals, both as an individual and as a team to reduce title delinquencies.
Follow up with customers and third parties to update and obtain as much information regarding title lien statuses.
Resolve title-related requests/inquiries/discrepancies for customers, other department members, finance companies and/or the Department of Motor Vehicles.
Consult with the Legal Department to identify possible recovery or lien reinstatement opportunities on accounts lacking the proper lien status.
Provide detailed documentation of account and/or lien activity utilizing reports and internal systems.
Mail documents to customers and third parties.
Assist with additional duties as needed.
May require driving to local Department of Motor Vehicles to process lien/title requests, pay fees, or pick up or deliver documents to the DMV.