Motor Vehicle Store Manager

PLS•Phoenix, AZ

6h•Onsite

About The Position

The Motor Vehicle Store Manager provides leadership to ensure the store delivers outstanding customer service, meets operating objectives, sales and financial goals, and complies with company policies and procedures. The manager motivates and trains employees and develops qualified replacements for open positions. The role also provides motor vehicle services to customers, including assistance with titles, registrations, permits, and related needs, while learning and applying Arizona Department of Transportation Motor Vehicle Department rules and procedures. PLS is a retail provider of financial services, with more than 200 financial service centers in 12 states. Its services are intended to offer convenient, transparent, and frequently more affordable alternatives for customers’ day-to-day financial needs.

Requirements

A minimum of two years of management experience.
A vehicle, valid driver’s license, and current proof of insurance; driving record must be in good standing.
High school diploma or GED equivalent.
Knowledge of level 1 inspection, vehicle registration and renewal, and other motor vehicle services.
Ability, willingness, and comfort engaging with customers.
Ability to develop positive relationships with internal and external customers.
Strong desire to exceed corporate initiatives and inspire excellence in a team.
High-energy, collaborative leadership expertise.
Professional appearance and demeanor.
Superior verbal and written communication and presentation skills.
Ability to remain stationary for extended periods.
Ability to lift 5–10 lbs. with little assistance.
Ability to work in restrictive spaces.
Ability to manage multiple projects and handle frequent interruptions to meet customer needs and requests.

Nice To Haves

English/Spanish bilingual.

Responsibilities

Maintain exemplary customer service and build customer relationships that encourage customers to choose PLS over competitors.
Implement strategies to help meet store goals and objectives.
Recruit, develop, and motivate store employees to exceed internal and external customer expectations.
Ensure compliance with federal, state, and local regulations.
Assist customers with motor vehicle titles, registrations, permits, and other motor vehicle services.
Learn and apply Arizona Department of Transportation Motor Vehicle Department rules, regulations, processes, and procedures.
Establish a strong customer service and selling culture to maximize sales.
Supervise CSR activities, including transaction processing, cash drawer maintenance, and cash handling procedures.
Coach and develop assistant managers and shift supervisors in accordance with career development plans set by the District Manager.
Market within the community to increase market share and store revenues.
Resolve customer complaints to increase customer satisfaction.
Control labor hours, cash, store audits, and shrinkage.
Help maintain a neat and clean store environment for customers and employees.
Perform other duties as assigned.