Motor Vehicle License Clerk

City of Golden Valley • City Hall - Golden Valley (Building #7800), MN

1d • Onsite

About The Position

Individuals in this position work closely with the public to explain licensing procedures and requirements, and process requests. This individual performs a variety of detail-oriented tasks, including processing transactions, title registrations, renewals, and limited driver’s licenses.

Requirements

• High School diploma, GED, or equivalent.
• Two years of customer service work experience.
• Two years of professional cash-handling experience.
• Six months experience using MNDRIVE.
• Must become a "Certified Title and Registration Professional" by the State of Minnesota Driver and Vehicle Services Division within 12 months of starting employment.
• Maintain Certification while employed as a Motor Vehicle License Clerk.
• Ability to complete the essential duties and responsibilities of the position with or without reasonable accommodations.

Nice To Haves

• Knowledge of/experience with Minnesota DVS and DNR titling and licensing practices and procedures.
• Experience interpreting and explaining state statues and rules/regulations.
• Experience working with computers and routine office equipment.
• Experience working with point-of-sales systems.
• Fluent in language(s) other than English.

Responsibilities

• Provide top-level customer service at the motor vehicle license desk.
• Fulfill all motor vehicle transactions following federal, state, and city policies and using appropriate fee schedule.
• Collect customer payments and balance cash drawer, reconciling all reports.
• Process and issue permits, licenses, license plates, tab renewals, and registrations, ensuring all forms are complete and meet licensing requirements and routing applications to appropriate agencies for review and approval.
• Maintain all assigned inventory of plates, stickers, and transfer stamps.
• Respond to public inquiries, over the phone and in-person, on state statues, rules and regulations, as well as provide information on general City services, and direct visiting public to appropriate department in City Hall.
• Assist with office management of equipment and supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED