Motor Vehicle Examiner

State of Connecticut•Bridgeport, CT

9d•Onsite

About The Position

The Connecticut Department of Motor Vehicles is hiring part-time Motor Vehicle Examiners for central and branch offices statewide. This entry-level position examines forms, applications, and supporting documentation before titles, operator’s licenses, and registrations are issued. Examiners review and process applications, verify information and documentation, handle financial transactions, and provide accurate information to the public. The work requires dependability, organization, accuracy, professionalism, and positive customer interactions in a fast-paced environment. The role offers opportunities to develop knowledge of motor vehicle laws, policies, and procedures, with opportunities for advancement. The position is 34 hours per week. The stated schedule is Tuesday, Wednesday, and Friday from 9:00 A.M. to 4:45 P.M.; Thursday from 10:30 A.M. to 6:15 P.M.; and Saturday from 7:45 A.M. to 12:45 P.M. Work is on-site at one of the listed Connecticut DMV locations: Bridgeport, Cheshire, Danbury, Enfield, Hamden, New Britain, Norwalk, Norwich, Old Saybrook, Waterbury, Wethersfield, or Windham (Willimantic). Depending on operational needs, staff may be required to work at satellite locations: Norwalk staff may work in Stamford, Windham staff in Putnam, and Waterbury staff in Winsted. Minimum qualifications are three years of clerical experience, including one year in which most of the time involved face-to-face public contact explaining or interpreting products, policies, or procedures, or telephone customer service focused on explaining programs or services or resolving problems. College training may substitute for general experience at 15 semester hours per half-year, up to a maximum of two years. Benefits for permanent part-time employees are prorated. The department’s mission includes protecting the health and safety of the motoring public through education, outreach, and enforcement.

Requirements

Three years of clerical experience.
At least one year of the required clerical experience must have primarily involved face-to-face public contact explaining or interpreting products, policies, or procedures, or telephone customer service primarily providing information about programs or services or resolving problems.
Face-to-face customer service experience.
Knowledge of office systems and procedures.
Interpersonal, oral communication, and written communication skills.
Ability to perform arithmetic computations; handle and count money; read, understand, and apply laws, policies, and procedures; maintain records; and examine documents for completeness and accuracy.
Ability to operate a personal computer, computer terminals, office equipment, and office suite software, and to use reference manuals.
College training may substitute for general experience at 15 semester hours for each half-year of experience, up to a maximum of two years.

Nice To Haves

Experience in a production environment with face-to-face customer service.
Experience reviewing and verifying official documents for completeness, accuracy, and compliance with rules and regulations.
Experience handling cash, checks, and credit card payments and balancing a register.
Experience operating computer systems and standard office equipment such as printers, scanners, and fax machines.
Experience independently applying policies and procedures to make decisions.
Experience communicating with customers and resolving escalations.
Experience completing assignments with competing priorities.
Experience performing clerical duties such as data entry, document processing, and record keeping.
Verbal and written communication experience.
Experience providing public customer service to people with varying service needs.

Responsibilities

Review and examine applications and supporting documents for operator licenses, vehicle registrations, and certificates of title for completeness and accuracy.
Perform limited restorations of driver licenses or motor vehicle registrations.
Verify information including insurance coverage, vehicle details, vehicle identification numbers, property tax liability, and suspension records.
Determine proof of ownership and identify encumbrances from submitted information; contact municipal revenue collectors to obtain clearance when needed.
Prepare form letters explaining rejections or requesting additional information or corrections.
Compare information with automotive reference manuals and manufacturers’ publications; check documents for erasures or omissions.
Respond to public and coworker inquiries and explain requirements and procedures.
Issue operator licenses containing the applicant’s photograph; operate a camera and die-cut and laminate photographs for licenses.
Collect fees; operate a cash register, calculator, computer terminal, and other office equipment; balance cash and documents and prepare financial documents and reports.
Make minor equipment adjustments and perform routine maintenance.
Schedule appointments and process registration renewals.
Examine title applications and, where applicable, process disposition requests submitted by garage owners.
Receive training in and provide limited fill-in support for registration activities, including issuing vehicle and boat registrations and toll plates, collecting title fees and sales tax, verifying ownership, and determining appropriate registration transactions.
Maintain records of approved and rejected applications, conduct specified research such as chain-of-ownership or lien inquiries, clear duplicate identification lists, and perform typing or other related duties.