Motor Vehicle Driver License Services Examiner I

State of Nebraska•Omaha, NE

4d•Onsite

About The Position

The Motor Vehicle Driver License Services Examiner I administers driver licensing examinations and determines applicant eligibility for driver’s licenses, permits, and identification cards. The role verifies identity, citizenship, residency, and other required documents; conducts automobile, motorcycle, and commercial driver license (CDL) testing; evaluates driving performance and compliance with state and federal requirements; processes licensing transactions; provides information and customer service; maintains accurate records; and supports office operations, fraud detection, and regulatory compliance. The position also handles office operations such as cash transactions, inventory, equipment troubleshooting, opening and closing procedures, facility readiness, and coordination with support staff and vendors. Regular and reliable attendance is required. The employee must be able to conduct road tests safely and objectively, lift and transport equipment weighing up to 50 pounds, and work outdoors in various weather conditions. The State of Nebraska describes its workplace as guided by dignity and respect, ethical conduct, and prioritizing customers. Benefits listed include paid holidays, leave, retirement, tuition reimbursement, insurance, career advancement, training and development, and an employee assistance program.

Requirements

Experience working with the public in a customer service capacity or working with motor vehicle laws.
Basic knowledge of customer service principles and practices.
Familiarity with computer systems and office software.
Strong customer service and verbal and written communication skills.
Ability to communicate professionally with the public, work independently and as part of a team, and conduct road tests safely and objectively.
Ability to lift and transport equipment weighing up to 50 pounds and work outdoors in various weather conditions.
Regular and reliable attendance.

Nice To Haves

Experience providing customer service in a public-facing environment.
Experience handling cash transactions and maintaining accurate records.
Familiarity with state motor vehicle laws, licensing procedures, or regulatory requirements.
Experience reviewing documents for accuracy and completeness.
Proficiency with computer systems and data entry.
Experience working in a fast-paced office environment.
Bilingual communication skills.
Ability to remain calm and professional when interacting with diverse customers in challenging situations.
A clean driving record.
Experience operating a variety of motor vehicles.

Responsibilities

Conduct automobile, motorcycle, and CDL knowledge, skills, and road tests; evaluate applicant performance and determine eligibility.
Verify identity, citizenship, residency, and immigration documents; review records and use fraud-detection tools to check authenticity and compliance with state and federal requirements.
Process driver’s licenses, permits, and identification cards; enter and maintain accurate, confidential records in motor vehicle databases.
Explain licensing requirements, testing procedures, driving privileges, restrictions, appeals processes, and agency policies to applicants and the public.
Perform office operations, including cash handling, inventory control, equipment troubleshooting, opening and closing procedures, facility readiness, and coordination with support staff and vendors.
Perform other duties within the scope of the classification.