Motor Vehicle Examiner (Part-Time)

State of Connecticut•Wethersfield, CT

4d•Onsite

About The Position

The Connecticut Department of Motor Vehicles is hiring a part-time Motor Vehicle Examiner in the Vehicle Business Regulation division. The position provides customer services to the public and support services to other DMV operations. It processes Dealer On-Line Registration Program paperwork, monitors compliance functions, and processes related transactions. The role also oversees mailed-in marine vessel transactions and serves as a central repository for boat registration transactions; documents standards for title and registration issuance; supports the National Motor Vehicle Title Information System help desk; approves vanity and special interest plates; issues parking placards for disabled individuals; and provides copies of DMV documents. In DMV central and branch offices, Motor Vehicle Examiners examine forms, applications, and supporting documents before issuance of titles, operator licenses, and registrations. Duties may include verifying information and proof of ownership, responding to inquiries, collecting and balancing fees, processing renewals, preparing correspondence and reports, operating office equipment, and maintaining records. The immediate position is in Wethersfield, Connecticut, with a first-shift schedule: Monday 9:00 a.m.–1:30 p.m., Tuesday through Thursday 8:00 a.m.–4:00 p.m., and Friday 8:30 a.m.–3:30 p.m.

Requirements

Three years of clerical experience.
At least one year of the required general experience must involve clerical work where most time was spent in face-to-face public contact explaining or interpreting products, policies, or procedures, or telephone customer service primarily providing information about programs or services or resolving problems.
College training may substitute for general experience at 15 semester hours per half-year of experience, up to a maximum of two years.
Knowledge of office systems and procedures.
Interpersonal, oral communication, and written communication skills; skill in arithmetic computations.
Ability to handle and count money; read, comprehend, and apply laws, policies, and procedures; maintain records; examine documents for completeness and accuracy; operate computers and office equipment; use office suite software and reference manuals.

Nice To Haves

Experience processing cash, checks, and credit card transactions and balancing a cash drawer.
Experience applying policies and procedures and making decisions independently.
Experience operating computers and standard office equipment.
Experience communicating with customers and resolving escalated customer issues.

Responsibilities

Review and examine applications and supporting documents for operator licenses, vehicle registrations, and certificates of title for completeness and accuracy.
Process Dealer On-Line Registration Program paperwork and monitor compliance functions and related transactions.
Oversee mailed-in marine vessel transactions and maintain the central repository for boat registration transactions.
Document standards relating to title and registration issuance.
Support the NMVTIS help desk and vehicle-compliance processes.
Approve vanity and special interest plates, issue parking placards for disabled individuals, and provide copies of DMV documents.
Verify information such as insurance coverage, vehicle details, identification numbers, tax liability, and suspension records.
Determine proof of ownership and encumbrances, and contact municipal revenue collectors to obtain clearance.
Prepare correspondence explaining rejections or requesting additional information or corrections.
Respond to public and coworker inquiries with accurate information about requirements and procedures.
Collect fees, operate cash registers and office equipment, and balance cash and documents.
Process registration renewals and examine title applications; may process disposition requests submitted by garage owners.
May perform limited registration activities, maintain records, conduct ownership or lien research, clear duplicate identification lists, and type.
Perform limited restorations of driver licenses or motor vehicle registrations and related duties as required.