Motor Vehicle Associate I

State of Delaware•Dover, DE

20h

About The Position

The Division of Motor Vehicles provides courteous and efficient public service while protecting Delaware residents by establishing the validity of licensed drivers and ensuring safe, non-polluting vehicles operate on Delaware roadways. This position performs the full range of essential functions in at least one motor vehicle functional area: Driver Services or Vehicle Services. The selected applicant must attend a five-week training program in Dover, Delaware, before reporting to their assigned work location. The position reports to a Motor Vehicle Associate Supervisor. After meeting departmental promotional standards and job requirements, employees may be eligible for promotion to the next level. The role processes driver, identity, and motor vehicle transactions; provides customer service; reviews records and supporting documents; applies laws and procedures; and handles related fees and deposits. Depending on assignment, the employee may administer driver examinations, inspect vehicles, operate vehicle-testing equipment, and complete off-site vehicle identification inspections. The position is covered by a collective bargaining agreement. A valid driver's license and satisfactory criminal background check are required, and a pre-employment drug test is required following a conditional offer.

Requirements

Six months of experience in document processing, including reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures; resolving deficiencies; interpreting information; and tracking and monitoring activities.
Six months of customer service experience, including providing prompt, accurate, and courteous service, answering requests, ensuring customer satisfaction, and responding to complaints.
Six months of experience applying laws, rules, regulations, standards, policies, and procedures.
Six months of experience using an automated information system to enter, update, modify, delete, retrieve or inquire about, and report on data.
Possession of a valid driver's license that is not suspended, revoked, cancelled, expired, or disqualified from driving.
Legally authorized to work in the United States; employment-based sponsorship is not provided.
Satisfactory criminal background check and pre-employment drug testing following a conditional offer.

Nice To Haves

Ability to read, write, and speak both English and Spanish.

Responsibilities

Process transactions such as issuing, renewing, suspending, or revoking driver, identity, and motor vehicle credentials; access driving records; inspect vehicles; assess fines and penalties; and review customer histories for outstanding warrants or credentials issued by other jurisdictions.
Provide customer service to internal and external customers, obtaining business, personal, or sensitive information to assist with transactions and resolve issues.
Identify situations outside standard operating procedures and recommend exceptions consistent with applicable laws, rules, regulations, policies, processes, and procedures while safeguarding customers.
Compute, handle, and account for DMV monies collected and disbursed for transactions, and ensure fees and deposits are reconciled and deposited correctly.
Interpret, apply, and explain applicable federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility requirements to the public and other organizations.
Review and analyze source documents, confirm their validity, completeness, and authenticity, and determine eligibility for driver, identity, and motor vehicle credentials.
Use multiple manual, computerized, and specialized systems to review documents, determine eligibility, and complete transactions accurately within established service levels.
Research and analyze discrepancies, identify exceptions, exercise judgment, and render decisions.
Answer customer questions and complete transactions for non-DMV services, including voter and organ/tissue donor registration, warrant resolutions, red light violations, and E-ZPass transponders.
May administer vision, written, oral, or road examinations to evaluate drivers’ knowledge and ability to operate motor vehicles safely.
May inspect vehicle equipment and complete off-site inspections to verify or assign vehicle identification numbers.
May operate manual and computerized vehicle-testing equipment.
Prepare records and reports.