Motor Vehicle Associate Supervisor

State of Delaware•Dover, DE

16h

About The Position

The Motor Vehicle Associate Supervisor is a supervisory-level position responsible for completing and overseeing work performed in the inspection lanes. Positions report to an administrative supervisor. The role supports the Division of Motor Vehicles’ mission to provide courteous and efficient public service, protect Delaware residents, and ensure safe and non-polluting vehicles operate on Delaware roadways. The position performs and oversees motor vehicle and driver-service transactions, document review, vehicle inspections, customer service, and the application of relevant laws, regulations, policies, and procedures. It may also involve administering driver examinations, operating vehicle-testing equipment, preparing records and reports, and handling other related duties.

Requirements

Three years of experience in document processing, including reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures; resolving deficiencies; interpreting information; and tracking and monitoring activities.
Three years of customer-service experience, including providing prompt, accurate, and courteous service, answering requests, ensuring customer satisfaction, and responding to complaints.
Two years of experience interpreting motor vehicle laws, rules, regulations, standards, policies, and procedures.
Three years of experience using an automated information system to enter, update, modify, delete, retrieve or inquire about, and report on data.
Two years of experience operating equipment used in driver or vehicle services, such as motor vehicle document scanners, authenticators, credential printers, brake machines, or vehicle emissions testing equipment.
Six months of staff-supervision experience, including planning, assigning, reviewing, and evaluating the work of others.
Possession of a valid driver's license that is not suspended, revoked, cancelled, expired, or disqualified from driving.
A satisfactory criminal background check is required as a condition of hire.
Pre-employment drug testing is required after a conditional offer.
Must be legally authorized to work in the United States. DelDOT does not provide employment-based sponsorship.

Responsibilities

Oversee and complete work performed in the inspection lanes.
Process transactions such as issuing, renewing, suspending, or revoking driver, identity, and motor vehicle credentials; accessing driving records; inspecting vehicles; assessing fines and penalties; and reviewing customer histories.
Provide customer service to internal and external customers and obtain the information needed to complete transactions and resolve issues.
Identify situations outside standard procedures and recommend exceptions consistent with applicable laws, rules, regulations, policies, processes, and procedures.
Compute, handle, and account for DMV monies collected and disbursed, and ensure fees and deposits are reconciled and deposited correctly.
Interpret, apply, and explain driver, identity, and motor vehicle requirements to the public and other relevant parties.
Review source documents for validity, completeness, and authenticity when issuing credentials.
Use manual, computerized, and specialized systems to review documents, determine eligibility, and complete transactions accurately within established service levels.
Research and analyze discrepancies and exceptions, and use judgment to resolve issues and render decisions.
Answer questions and complete transactions for non-DMV services, including voter and organ/tissue donor registration, warrant resolutions, red-light violations, and E-ZPass transponders.
As needed, administer vision, written, oral, and/or road examinations.
As needed, inspect vehicle equipment and complete off-site inspections to verify or assign vehicle identification numbers.
As needed, operate manual and computerized vehicle-testing equipment.
Prepare records and reports.
Plan, assign, review, and evaluate the work of staff.