Motor Coach Dispatcher (PM)

National Trails•Livonia, MI

5d•$65,000 - $80,000•Onsite

About The Position

We are an organization that shares a strong commitment to providing the highest level of transportation safety, quality transportation, outstanding customer service, and positive employee relations. If you are a motivated professional who thrives in a fast-paced transportation environment, apply today.

Requirements

Previous dispatch experience required.
Previous supervisory or staff management experience required.
Experience managing an overnight operation preferred.
Strong customer service and communication skills.
Ability to work independently and maintain records.

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Direct and monitor daily assignments to ensure complete coverage of all charter and motor coach work.
Communicate assignment details to drivers.
Assist drivers with route directions and operational questions.
Coordinate emergency response activities and service interruptions.
Assign replacement vehicles and drivers when necessary.
Coordinate vehicle service and repairs with Maintenance Supervisor.
Maintain compliance with dispatch SOPs and company policies.
Escalate operational concerns and recommend solutions.
Supervise and manage the bus wash crew during the overnight shift, including staffing, work assignments, quality control, attendance monitoring, and ensuring all vehicles are cleaned and prepared for next-day service.
Conduct inspections of completed bus wash work to ensure cleanliness standards are met.
Complete shift reports and communicate operational updates to management.