Motor Bank Branch Supervisor

Security National Bank•Sioux City, IA

11d•Onsite

About The Position

As a Branch Supervisor, you will oversee the Motor Bank operations while delivering exceptional customer service and guiding a high-performing team. In this position, you’ll coach and develop staff, manage transactions and audits, and ensure smooth, secure operations, making a direct impact on both the customer experience and team success.

Requirements

Strong leadership and team development skills
Self-motivated
Independent thinker
Detail-oriented mindset
Problem-solving and decision-making skills
Advanced organizational abilities to manage multiple priorities and meet deadlines effectively
Strong analytical skills, with the capacity to identify opportunities and address challenges proactively
Clear and concise communication, both written and verbal, paired with the ability to foster collaboration and teamwork
Management experience
Accuracy and meticulous attention to detail required
Excellent oral, written, and interpersonal communication skills
Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
Team-oriented and the ability to work collaboratively across all levels of the organization
Service-oriented, polite, and respectful
Advanced problem-solving and analytical skills

Nice To Haves

4 year college degree or related work experience

Responsibilities

Deliver a welcoming, professional experience for every customer, setting the standard for service excellence and building strong relationships.
Review and approve non-routine or complex transactions, ensuring accuracy, compliance, and risk mitigation.
Oversee the returned check collection process, working to resolve outstanding items in a timely and professional manner.
Balance daily cash operations, including CSR totals, vault funds, and cash dispensing equipment, ensuring accuracy and accountability.
Perform regular security checks and internal audits to maintain compliance with bank policies and safeguard assets.
Maintain a strong understanding of branch systems and ensure proper usage across the team.
Train, coach, and mentor Customer Service Representatives (CSRs), fostering a positive, high-performing team environment.
Encourage and promote referral opportunities, helping team members identify customer needs and contribute to overall branch growth.
Lead weekly staff meetings to communicate updates, reinforce goals, and support team alignment and engagement.
Prepare accurate month-end reports and support budgeting activities, contributing to effective financial management.