MOS/Referral Coordinator (FT)

Family Health West•Fruita, CO

About The Position

The MOS/Referral Coordinator supports medical office operations and referral coordination at Family Health West. The role processes and prioritizes referrals according to clinical urgency, gathers patient histories and required documentation, tracks referral progress in the EHR, and keeps patients and ordering providers informed. The coordinator serves as a contact for patients and specialists, answers questions, helps address care concerns, and connects patients with resources when language, social, or transportation barriers arise. The role also supports patient registration, scheduling, insurance verification, payments, and phone communications. The position requires a high school diploma or equivalent as preferred; no current license or certification is required. Preferred experience includes one year in the medical field, one year working with insurance companies, and two to five years in customer service. Employment screening includes a drug screen, physical assessment, tuberculosis screen, and background check; a driver record screen applies to positions requiring on-the-job driving. Immunizations, including a flu vaccine, are required for employment. The advertised starting wage is $19.10 per hour, with increases based on experience. Family Health West describes a full benefits package, with some benefits available to all employees and additional benefits for full-time employees working at least 30 hours per week.

Requirements

High school diploma or equivalent preferred.
No current license required.
No current certification required.
Drug screen, physical assessment, tuberculosis screen, and background check are required; driver record screen applies to positions requiring on-the-job driving.
Immunizations required for employment, including a flu vaccine.
Maintain reliable and punctual attendance.
Proficiency with the EMR, patient portals, and other job-related applications.

Nice To Haves

One year of experience in the medical field preferred.
One year of experience working with insurance companies preferred.
Two to five years of customer service experience preferred.

Responsibilities

Maintain reliable and punctual attendance.
Interact professionally, respectfully, and courteously with patients, colleagues, and external partners.
Maintain proficiency with office technology, including the EMR, patient portals, and other job-related applications.
Attend and participate in staff meetings and team huddles.
Assist with training new hires as needed.
Complete competency audits and training as directed by the Practice Manager.
Use operational resources responsibly and perform other job-related duties as assigned.
Process and prioritize incoming referrals based on clinical urgency; gather patient histories, forward required documentation to specialists, and ensure new referral orders are submitted when needed.
Track referrals and document them in the EHR, keeping the care team, ordering providers, and patients informed of referral status.
Serve as a point of contact for patients and specialists, explain referral expectations, answer inquiries, and address emerging care concerns.
Help patients overcome language, social, or transportation barriers and connect them with appropriate resources.
Collect patient demographic information and complete accurate registration and insurance verification.
Support daily office routines, patient workflows, and practice procedures.
Schedule appointments and prepare patient forms and paperwork before visits.
Verify insurance eligibility, collect copays, post payments, and promptly alert the Pre-Registration Specialist to coverage issues.
Handle incoming and outgoing calls professionally and log messages and notes accurately in the EHR.
Follow organizational and departmental safety policies and procedures; communicate service delays and take service recovery steps as needed.

Benefits

Employee Assistance Program.
403(b) retirement plan with a 4% employer match and zero-day vesting.
Medical plan options, including PPO and high-deductible plans; telemedicine is included in both options.
Dental insurance.
Vision insurance.
Life insurance and accidental death and dismemberment insurance.
Short- and long-term disability insurance options.
Critical illness and accident plans.
Health reimbursement and flexible savings cafeteria options.
Pet insurance.
Identity protection.
Travel protection.