Mortgage Systems Administrator

TEKsystems•Fishers, IN

9d•$30 - $40•Onsite

About The Position

The Mortgage Systems Administrator plays a critical role in maintaining system stability, implementing enhancements, supporting users, and driving continuous improvements that help deliver an exceptional experience for both employees and members. This role involves administering user accounts, roles, personas, and permissions within the Mortgage Lending System, including access provisioning, deprovisioning, and periodic access reviews. The administrator will also configure and maintain system settings, business rules, workflows, input forms, and custom fields to support operational needs. Additionally, the role includes developing, testing, documenting, and implementing system enhancements and process improvements, troubleshooting system issues, managing incidents, monitoring system performance, and coordinating resolutions with internal teams and vendors. Managing system releases and updates, supporting integrations and third-party vendor tools, creating and maintaining reports, dashboards, and data extracts, and partnering with Compliance, Risk, and Information Security teams are also key responsibilities. Finally, the administrator will serve as a resource for end users by providing guidance, troubleshooting support, and best practice recommendations.

Requirements

Bachelor's degree in Information Systems, Business, or a related field, or an equivalent combination of education and experience
Three to five years of experience administering or supporting a mortgage lending system or comparable mortgage LOS
Experience with user access management, system configuration, and workflow administration
Strong understanding of the mortgage origination lifecycle, from application through closing and funding
Ability to troubleshoot technical and operational issues while effectively partnering with business users and vendors
mortgage loan origination
system configuration
trouble shoot

Nice To Haves

Prior experience with Encompass and familiarity with reporting and analytics tools preferred

Responsibilities

Administer user accounts, roles, personas, and permissions within the Mortgage Lending System, including access provisioning, deprovisioning, and periodic access reviews
Configure and maintain system settings, business rules, workflows, input forms, and custom fields to support operational needs
Develop, test, document, and implement system enhancements and process improvements
Troubleshoot system issues, manage incidents, monitor system performance, and coordinate resolutions with internal teams and vendors
Manage system releases and updates, including impact analysis, testing, deployment coordination, and stakeholder communication
Support integrations and third-party vendor tools, including document providers, pricing engines, and credit and verification services
Create and maintain reports, dashboards, and data extracts while ensuring data integrity and consistency across environments
Partner with Compliance, Risk, and Information Security teams to support audits, maintain controls, and ensure secure system configurations
Maintain system documentation, procedures, and configuration inventories
Serve as a resource for end users by providing guidance, troubleshooting support, and best practice recommendations