Mortgage Servicing Supervisor

MULTIPLI FEDERAL CREDIT UNION • Columbia, MO

1d • $29 - $43 • Hybrid

About The Position

Responsible for helping to oversee the day-to-day operation of the mortgage servicing staff, assisting the VP of Mortgage Servicing with management of staff, completion of high level servicing tasks and development of processes and procedures.

Requirements

• Three years to five years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Good communication skills.
• Ten key calculator, typewriter and keyboard skills.

Nice To Haves

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
• Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Responsibilities

• Directly manage mortgage servicing staff, including oversight of day-to-day functions, initial training and continuing education of said staff, and delegation of duties as needed to ensure efficient functioning of the department.
• Assist with monthly, quarterly and annual servicing functions such as insurance notification, PMI notifications, taxes, escrow analysis and 1098 processing.
• First point of escalation for member and/or staff concerns or inquiries.
• Work side by side with staff and supervisors to identify issues, troubleshoot and provide solutions for both one-off problems as well as systemic.
• Assist with interviews of prospective employee and provide input for hiring decisions.
• Manage data quality.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree