Mortgage Servicing Specialist, Full-Time, Hybrid Marlborough MA

DCU•Marlborough, MA

2d•Hybrid

About The Position

This is a full-time, hybrid role for a Mortgage Servicing Specialist at DCU, the largest credit union headquartered in New England. The position involves managing DCU's investor mortgage portfolios, handling accounting and administration of mortgage escrow accounts, coordinating with members and vendors, preparing loans for sale to secondary market investors, maintaining interest rate changes, ensuring general ledgers are current, providing excellent customer service via phone, and ensuring compliance with all applicable laws and regulations. The role requires a High School Diploma or equivalent and 2-5 years of mortgage or related experience. DCU values diversity, inclusion, and equity, and offers a great work-life balance and a community that cares.

Requirements

High School Diploma or equivalent
2-5 years mortgage or related experience

Responsibilities

Manage DCU's investor mortgage portfolios, including calling in daily remittances, payoffs, monthly reconciliation, delinquency reporting, and modifications.
Responsible for the accounting, analysis, and administration of all mortgage escrow accounts, including but not limited to: taxes, PMI, homeowners, force-placed insurance, and delinquent payments.
Coordinate and correspond with members, vendors and employees for all mortgage servicing needs.
Prepare, process, and fund all loans for sale to the secondary market investors.
Maintain all interest rate changes and ensure all general ledgers are current and up to date.
Provide service excellence by answering phone calls regarding all aspects of mortgage servicing.
Ensure compliance with all applicable state and federal laws and regulations.
Perform other job-related duties as assigned by Managers(s).