Mortgage Servicing Specialist

Blaze Credit Union • Saint Paul, MN

12h • $26 - $30 • Onsite

About The Position

The Mortgage Servicing Specialist is responsible for providing accurate and timely support throughout the life of a mortgage loan. This role researches and resolves borrower inquiries, processes servicing transactions, maintains accurate loan records, and ensures compliance with company and regulatory requirements.

Requirements

• Minimum high School degree or equivalent.
• Minimum 1-2 years similar or related financial experience.
• Strong verbal and written communication skills.
• Computer skills including Microsoft products.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong attention to detail.
• Ability to proactively respond to members/employees to problem solve based on guidelines; written communications are based on templates but can be modified.
• Ability to sit and stand; answer calls; operate computer; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs.

Nice To Haves

• Knowledge of Fiserv DNA and Encompass a plus.

Responsibilities

• Respond to borrower and internal inquiries via phone, email, or secure messaging regarding payments, escrow, balances, fees, payoffs, and account activity.
• Research and resolve loan servicing issues, discrepancies, and account corrections.
• Process payments, adjustments, reversals, escrow transactions, payoffs and other servicing activities accurately and timely.
• Maintain accurate documentation of account activity and borrower communications.
• Follow applicable servicing procedures, investor guidelines, and regulatory requirements.
• Collaborate with internal departments to resolve borrower and loan-level issues.
• Provide professional, empathetic, and solutions-focused customer service.
• Process, analyze, and verify Private Mortgage Insurance (PMI) cancellations.
• Manage loss draft requests to ensure collateral is protected.
• Effectively track paid off mortgages; draft and record releases.
• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation.

Benefits

• low-cost medical (as low as $20 a paycheck)
• dental insurance
• vision insurance
• quarterly bonuses
• generous vacation and sick time hours
• paid leave options
• up to 6% 401k contribution
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED