Mortgage Servicing Manager

Blaze Credit Union•Saint Paul, MN

13h•$85,000 - $105,000•Onsite

About The Position

The Mortgage Servicing Manager leads daily residential mortgage servicing operations, ensuring accurate borrower transactions, responsive service, regulatory compliance, and adherence to investor and company requirements. The role manages staff, resolves escalated issues, and improves processes across escrow, loan maintenance, payoffs, and investor reporting.

Requirements

Bachelor’s degree in business, finance, accounting, real estate, or a related field, or equivalent experience.
Five or more years of residential mortgage servicing experience, including two years in a leadership role.
Strong verbal and written communication skills.
Computer skills including Microsoft products.
Ability to work in a fast-paced environment and manage multiple tasks.
Strong understanding of Fannie Mae's guidelines, eligibility requirements, and processes for loan servicing, delivery and sale.
Simple arithmetic and finance related mathematics (e.g., interest, time value of money, compounding)
Knowledge of Secondary Market guidelines, CFPB regulations and all other mortgage related laws and regulations
Ability to proactively respond to members/associates to problem solve based on guidelines; written communications are based on templates but can be modified.

Nice To Haves

Knowledge of Fiserv DNA and Encompass a plus.

Responsibilities

Lead daily servicing operations and assign work to meet accuracy, timeliness, productivity, and service goals.
Maintain a high-level of member service by ensuring questions are answered and requests are processed in a timely manner.
Oversee escrow administration, tax and insurance disbursements, loan maintenance, payoffs, releases, and lien satisfaction.
Manage rate locks and coordinate accurate, timely loan delivery to investors in accordance with pricing, commitment, and delivery requirements.
Ensure compliance with applicable laws, regulations, investor requirements, and company policies.
Maintain procedures and training and implement regulatory, investor, product, and system changes.
Resolve escalated borrower inquiries, disputes, complaints, and servicing exceptions.
Manage investor reporting, remitting, reconciliations, custodial accounts, and related exceptions.
Supervise employees in the Mortgage Servicing Department in accordance with the organization’s policies and applicable laws and regulations
Recruit, coach, and develop staff while maintaining appropriate staffing and cross-training.
Partner with internal teams and lead process and system improvements that strengthen efficiency and the borrower experience.
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
Perform other duties as assigned to support effective department operation.
Regular and predictable attendance.