Mortgage Servicing Investor Reporting - Business Analysis Advisor

PNC•Home Location-PA (PAH01), PA

4d•$75,000 - $150,000•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analysis Advisor within PNC's Retail Bank Operations - Mortgage Servicing Investor Reporting organization, you will be based remotely. The Mortgage Investor Operations team is seeking candidates with direct and recent experience within Mortgage Servicing Investor Operations, supporting Fannie Mae (FNMA), Freddie Mac (FHLMC), Ginnie Mae (GNMA), private investors, or portfolio servicing environments. The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.

Requirements

Mortgage Servicing Operations
Investor Reporting
Investor Accounting
Investor Remittance Processing
Loan Administration
Servicing Transfers
Investor Cash Management
Default Cash Operations
Custodial Account Management
Mortgage Insurance Claim Processing
Investor Reconciliations
Escrow Reconciliations
Principal & Interest (P&I) Reconciliations
Tax & Insurance (T&I) Reconciliations
Corporate Advance Processing
Recovery and Liquidation Proceeds
Investor Compliance Monitoring
Analyzing investor servicing requirements
Identifying operational risks and control gaps
Performing reconciliation analysis
Researching and resolving investor discrepancies
Conducting root cause analysis
Supporting process improvement initiatives
Developing operational reporting and controls
Translating servicing requirements into operational solutions
University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Direct and recent experience within Mortgage Servicing Investor Operations, supporting Fannie Mae (FNMA), Freddie Mac (FHLMC), Ginnie Mae (GNMA), private investors, or portfolio servicing environments.
Experience with one or more of the following: MSP (Mortgage Servicing Platform), Black Knight / ICE MSP, Servicing Director, Mortgage Investor Reporting Systems, Monarch, Passport
Direct experience in the following areas are highly preferred: Investor Accounting & Reporting, Fannie Mae Investor Reporting, Freddie Mac Investor Reporting, Ginnie Mae Reporting, Investor Remittance Processing, Custodial Reconciliations, P&I Reconciliations, T&I Reconciliations, Default Cash Operations, Mortgage Servicing Finance, MSP / Black Knight, Servicing Transfers, Corporate Advance Recovery, Mortgage Insurance Claim Processing
Business Needs
Business Processes
Data Analytics
Decision Making
Management Reporting
Prioritization
Waterfall Model
Analytical Thinking
Business Assessment
Business Process Modeling
Consulting
Effectiveness Measurement
Information Capture
Problem Solving
Process Management
Project Management
Requirements Analysis
Software Product Business Knowledge

Responsibilities

Directs the research, discovery, collection and interpretation of business requirements.
Participates in the development and review of complex processes and procedures, workflow analytics and reporting.
May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams.
Independently mentors, leads, and coaches other associates to affect knowledge transfer.
Oversees the development and maintenance of all applicable policy and procedure documentation.
Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
May communicate with senior level stakeholders and technology teams on complex business requirements.
Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment.
Provides direction for the successful deployment of projects.
Drives the development, analysis and distribution of complex reporting.
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.