Investor Reporting Analyst

KeyBank • Overland Park, KS

5d • $63,000 - $96,000 • Hybrid

About The Position

Under the supervision of the department manager, the Investor Accounting Analyst III is responsible for accurate and timely reporting and remitting as required by servicing agreements for assigned contracts. In addition to standard Investor Analyst responsibilities, this role handles more complex and potentially labor-intensive manual calculations for Participation, Third-Party, and CMBS contracts. The position is hybrid, with an in-office presence of at least two days. Occasional travel, including overnight stays, may be required.

Requirements

• Bachelor's degree in Finance or Accounting preferred, or equivalent experience required.
• 1+ years of investor reporting or related industry experience, preferably emphasizing loan servicing or commercial real estate reporting.
• Ability to prepare and validate complex investor reports and remittances according to servicing agreements.
• Ability to analyze PSAs, SSAs, ISAs, and third-party contracts to determine reporting requirements.
• Ability to configure investor and trustee data in systems such as Strategy and RECWEB.
• Ability to perform labor-intensive calculations for specialized contracts such as CMBS and Participation deals.
• Ability to resolve exceptions and discrepancies in servicing fee calculations.
• Ability to monitor and report Realized Losses, ARAs, and ASERS for investor portfolios.
• Ability to identify and escalate risk issues to support compliance and operational integrity.
• Professional communication skills for interactions with rating agencies, trustees, investors, and internal teams.
• Ability to mentor peers and assist with reconcilement and procedural questions.
• Ability to support onboarding and development of new employees through knowledge sharing.
• Ability to participate in testing phases of system upgrades and enhancements.
• Ability to manage multiple tasks and deadlines with precision and efficiency.
• Commitment to high-quality service and maintaining confidentiality.
• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Nice To Haves

• Bachelor's degree in Finance or Accounting.
• 1+ years of investor reporting or related industry experience, particularly in loan servicing or commercial real estate reporting.

Responsibilities

• Perform all functions of an Investor Analyst II.
• Interpret Pooling and Servicing Agreements (PSA), Sub-Servicing Agreements (SSA), Interim Servicing Agreements (ISA), Participation Agreements, and other complex third-party agreements to determine portfolio reporting and remittance requirements and respond to investor inquiries.
• Review, communicate, and set up new contracts in core systems, including Strategy Investor Setup, Collection Account Setup, RECWEB Investor Summary/Calendar Setup, and Trustee File Setup.
• Resolve servicing fee and other validation exceptions.
• Monitor calculation and reporting of Realized Losses, Appraisal Reduction Amounts (ARA), and Appraisal Subordinate Entitlement Reductions (ASERS).
• Advise, oversee, and assist management in identifying, managing, and escalating risk issues.
• Communicate with Rating Agencies, Trustees, and Investors, ensuring confidentiality documents are current and on file.
• Exceed performance goals and consistently push self and others for results.
• Assist in the development and training of new employees.
• Support peers with reconcilement issues and questions.
• Participate in special projects, including testing phases of system upgrades and enhancements.
• Contribute to team development and team-building initiatives.
• Perform other duties as assigned; duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
• Comply with KeyBank policies and procedures, including acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients.
• Use advanced Excel functions for ad-hoc reporting and financial analysis.
• Recommend and implement changes to investor reporting procedures.
• Manage multiple tasks and deadlines with precision and efficiency while maintaining high-quality service and confidentiality.

Benefits

• Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for company benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level