$17/hr Hybrid Customer Service Role
About The Position
The Mortgage Servicing Customer Service Representative serves as a primary point of contact for mortgage servicing inquiries from borrowers, insurance agents, and financial institutions. The role assists customers with questions about mortgage payments, escrow accounts, homeowners insurance coverage, and other servicing matters. Representatives research inquiries using multiple systems, document interactions accurately under established policies and procedures, and provide timely, professional service while meeting quality, productivity, and compliance expectations. The position requires frequent phone interactions and email follow-up when needed. It is a contract-to-hire role based in Detroit, Michigan, with a hybrid workplace arrangement. Pay is $17.00–$18.50 per hour.
Requirements
- At least 1 year of recent customer service experience.
- Comfortable working on a Windows PC and navigating multiple software applications.
- Strong verbal and written communication skills.
- Comfortable handling phone calls throughout the workday and following up by email when needed.
- Reliable transportation and ability to work on-site as required.
- Retail or food service experience alone does not meet the experience requirement.
Nice To Haves
- Call center experience is preferred.
- At least 1 year of call center experience.
- Previous mortgage or insurance experience.
- Front desk or administrative experience may be considered.
Responsibilities
- Handle approximately 45–60 inbound customer calls per day, depending on business needs; calls average approximately 27 minutes.
- Serve as a primary contact for mortgage servicing inquiries from borrowers, insurance agents, and financial institutions.
- Assist customers with questions about mortgage payments, escrow accounts, homeowners insurance coverage, and other servicing matters.
- Research inquiries using multiple systems and accurately document interactions according to established policies and procedures.
- Provide timely, accurate, and professional service while meeting quality, productivity, and compliance expectations.
- Communicate professionally with borrowers, insurance providers, and financial institutions.
- Deliver a positive customer experience through professionalism, empathy, and effective communication.
- Handle phone calls throughout the workday and follow up by email when needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options
- Life insurance, including voluntary Life and AD&D coverage for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
