Mortgage Servicer- Mortgage Closing and Servicing

TEG Federal Credit Union•Hopewell Junction, NY

23h•Onsite

About The Position

TEG Federal Credit Union is hiring an on-site Mortgage Servicer in Hopewell Junction, New York. This full-time role supports residential and commercial mortgage portfolios and is responsible for daily loan payment processing and administration, reconciliation, escrow and insurance administration, periodic loan accounting reports, and investor servicing requirements. The position requires accuracy, attention to detail, and strong member service skills. Compensation is $25–$29 per hour, based on experience, with potential for a performance-based bonus. The Mortgage Servicer maintains loan information and processes payments, payoffs, curtailments, billing statements, and member updates. The role also handles escrow accounts, investor reporting and remittances, hazard loss claims, hardship documentation, and servicing for several specialized loan types. It provides backup support for mortgage closing as needed and requires occasional weekend assignments for end-of-month reporting. TEG Federal Credit Union has more than $500 million in assets, over 37,000 members, and nine branches in New York’s Hudson Valley. Its mission is to enrich members’ lives through quality financial services and a strong financial foundation. TEG is an Equal Opportunity Employer and participates in E-Verify.

Requirements

One to three years of similar or related experience.
A two-year college degree, specialized certification or licensing, vendor-provided specialized training, or job-specific skills acquired through experience.
Exceptional communication, attention to detail, and problem-solving skills.
Familiarity with mortgage systems and software, particularly FICS (Mortgage Servicer).
Ability to handle sensitive information confidentially and professionally.
Excellent proficiency in Microsoft Office, including Excel and Word.

Responsibilities

Maintain mortgage loan information, including payment postings, payoffs, curtailments, billing statements, and member updates.
Research and resolve payment discrepancies and assist with end-of-day and end-of-month balancing and reconciliation.
Prepare periodic loan accounting and investor reports, including Freddie Mac reporting and remittances.
Manage escrow accounts, including tax and insurance payments and monthly escrow analyses.
Run daily and monthly servicing reports through the servicing system and retain documentation according to policy.
Respond to member and internal inquiries about payments, escrow accounts, payoffs, and loan details.
Process hazard loss claims and follow investor guidelines for disbursements.
Document hardship requests, prepare approval documents, coordinate with Collections, and follow up on repayment plans.
Service CTP, Homestyle, commercial construction, and commercial residential loans, including draw requests, inspections, and funding.
Process loan exports for investor purchases and prepare routine member correspondence.
Provide backup support for mortgage closing as needed.