Mortgage Servicer I

IC Federal Credit Union•Fitchburg, MA

5h•$22 - $25•Onsite

About The Position

IC Credit Union is seeking a detail-oriented, organized, and service-passionate Mortgage Servicer I to join their growing team. This role is ideal for someone who enjoys managing processes, ensuring accuracy, and building positive relationships with members while supporting their home financing needs. Candidates with experience from a credit union, bank, mortgage company, or another customer-focused environment are welcome, especially those eager to learn and thrive in a fast-paced, detail-driven position.

Requirements

High school diploma or equivalent required.
Credit union, banking, mortgage servicing, lending, or financial services experience preferred, but not required.
Experience working in a customer-facing, member-facing, or service-oriented environment.
Familiarity with loan documentation, payment processing, escrow administration, or mortgage servicing functions is a plus.
Intermediate proficiency with Microsoft Office, including Outlook and Excel.
Strong analytical, problem-solving, and organizational skills.
Ability to work independently while contributing to a collaborative team environment.
Must satisfactorily complete all required regulatory and compliance training and adhere to all applicable laws and regulations, including but not limited to: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Information Security and Privacy Training, and any additional regulations applicable to the position.

Nice To Haves

Detail-oriented with the ability to follow processes and procedures consistently.
Comfortable working with data, documentation, and financial transactions.
Committed to providing an exceptional member experience.
Skilled at building positive relationships and collaborating with team members.
Adaptable, dependable, and eager to learn.
Able to communicate clearly and professionally, both verbally and in writing.
Comfortable navigating multiple systems and technology platforms.

Responsibilities

Deliver exceptional service to members, attorneys, vendors, and internal team members through professional and responsive communication.
Set up new mortgage and home equity loans within the core processing system with a high degree of accuracy.
Manage escrow functions, including tracking, payment, and cancellation of property tax, insurance, and private mortgage insurance accounts.
Serve as a resource for members and Credit Union departments by answering questions and resolving mortgage servicing inquiries.
Monitor and update adjustable loan rates, prime rate changes, and applicable secondary market rates.
Process and reconcile mortgage-related invoices, including appraisals, credit reports, attorney fees, inspections, and title services.
Reconcile mortgage servicing accounts, general ledger accounts, and related checking accounts.
Prepare and process mortgage payoff requests, payoff transactions, and mortgage discharges.
Conduct quality control reviews to ensure loan servicing accuracy and compliance.
Follow established procedures and regulatory requirements while maintaining accurate records and documentation.
Contribute to process improvements and support departmental goals and initiatives.