Mortgage Loan Servicer II
About The Position
Los Angeles Police Federal Credit Union has proudly served law enforcement employees and their families since 1936. To enhance the quality of life for the law enforcement community by serving as a trusted partner, we provide rewarding financial solutions through exceptional service. Summary We’re looking for a Mortgage Loan Servicer II who combines mortgage servicing knowledge with something just as important: a commitment to great member service. In this role, you’ll work with portfolio and Fannie Mae mortgage loans while helping ensure payments, escrow accounts, taxes, insurance, payoffs, and other servicing needs are handled accurately and on time.
Requirements
- Minimum 3 years of mortgage servicing experience
- High school education or GED
- Excellent verbal and written communication skills
- Excellent interpersonal, EQ and customer service skills
- Excellent organizational and attention to detail skills
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function well in a fast-paced and changing environment
- Proficient with Microsoft Office Suite or related software
- Reliable, predictable, on-time attendance is essential
- The associate must be able to travel regularly among the branches supervised.
- The position may include occasional lifting of up to 15 lbs.
Nice To Haves
- Understand escrow, property tax, hazard/flood insurance, and PMI Processing
- Fannie Mae or equivalent investor servicing experience
- Working understanding of Mortgage and lending principles, practices and procedures is preferred
Responsibilities
- Processing payments, escrow accounts, taxes, insurance, payoffs, and other servicing needs.
- On-Boarding loans and balancing GL accounts
- Processing payoff demands and reconveying the lien
- Research and resolving servicing exceptions
- Travel regularly among the branches supervised.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
