Construction Loan Servicer

Glacier Bancorp, Inc.•Lake Havasu City, AZ

1d•Onsite

About The Position

Under supervision of the Construction Loan Manager, this position is responsible for all residential and/or commercial construction loans from initial set up to full repayment; enters budget, reviews and monitors construction loan data for completeness and accuracy. Exercises good judgment within defined procedures and practices to determine appropriate action.

Requirements

Has experience with different types of construction loans, unless starting as a Servicer I.
High school degree or GED required.
0 - <5 years of experience for Construction Loan Servicer I
>5 - <10 years of experience for Construction Loan Servicer II
>10 years of experience for Construction Loan Servicer II
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly required shorter discussions.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be capable of regular, reliable and timely attendance.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.
All applicants must be legally authorized to work in the US.

Responsibilities

Reviews the approval and terms of the Credit Authorization and essential documentation ensuring the accuracy of the budget. Sets up loan budget with the line items for monitoring and the construction Loan Disbursement File.
Conducts pre-construction meetings with builders and borrowers.
Reviews, analyzes, and collects all required documents such as builders’ risk or course of construction insurance, workmen’s comp and general liability insurance, W9’s and all corresponding business documentation.
Ensures the timely process of all construction loan disbursements within our Service Level Agreement to provide the highest level of customer service.
Orders third party inspections, balances borrowers’ budget against bank records, identifies insufficient funds in budget line items as well as the overall budget, and obtain approvals for budget change requests.
Monitor use of borrowers’ funds for soft costs and equity requirements and disburse funds on borrower’s behalf.
Monitors interest reserve on all accounts with interest reserve, assures accurate billing when interest reserves are exhausted.
Monitors bank-controlled accounts for contingency funds.
Collects lien waivers and invoices, foundation endorsements, & date down endorsements; if applicable.
Interfaces with loan officers, title companies, borrowers, builders, inspectors, and other loan processing staff to manage the servicing of the construction project. Provides excellent customer service to client, responding to all inquiries and research requests.
Prepares and process payoffs, lot sale payoffs, and lien releases. Ensures accurate pay off demands.
Ensure all disbursements and other pertinent documentation is scanned and saved into Synergy/Encompass.
Review and approve new builders or vendors. Builder or new vendor set up in the Bank’s core system. Annual maintenance on builders and vendors for updated W9’s, general and workman’s comp insurance, business licenses, certificate of good standing, and SOS tradename. Ensure all documentation for builders and vendors is saved into Synergy.
On-going W9 tracking for year-end 1099-NEC reporting.
Tickler Report monitoring.
Loan monitoring for past dues
Maturing Loan Report monitoring. Process Change in Term Agreements for loan extensions; if applicable.
Process term-outs for construction to perm loans
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.