Mortgage Servicer

Gulf Winds Credit Union • Pensacola, FL

10h • Onsite

About The Position

Service Beyond Banking - At Gulf Winds, we are forward-thinking and team-oriented. We recognize and reward service that exceeds our members’ expectations and, most importantly, have fun while working hard and impacting our community. We’re looking for driven professionals who are passionate about service, fueled by purpose, and guided by core values of Integrity, Care, Growth, and Innovation.

Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We are forward-thinking and team oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Requirements

• A high school education or GED; a two year degree or completion of a specialized course study is desired.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Ability to read, write, comprehend, and speak English clearly.
• Must adhere to safety rules and regulations

Nice To Haves

• one to three years of similar or related experience is desired.

Responsibilities

• Performs all daily tasks with respect to mortgage loan servicing (i.e. payments, payoffs, disbursements, GL balancing); including maintaining loans on servicing system, verification of transactions, and quality control to ensure proper documentation.
• Assists members with any mortgage servicing questions. Responds to general questions, payoff requests, prepares payoff statements, and prepares mortgage satisfactions.
• Performs post-closing duties as well as coordinates with collections in regard to delinquent accounts.
• Processes escrow disbursement and coordinates annual escrow analysis and tax payments.
• Coordinates with Collections with any delinquent accounts, SRCA loans, CFPB Servicing requirements and credit union risk department for any deceased mortgage accounts.
• Prepares remittances and reports to investors and reconciles applicable accounts; Administers periodic reporting including 1098's.
• Performs other job related duties as assigned including coordinating with other departments and vendors to implement new processes and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED