Mortgage Sales Supervisor

U.S. Bank • Coeur d'Alene, ID

2d

About The Position

Under the general direction of upper management, the Mortgage Sales Supervisor oversees day-to-day loan origination activities for a small team of Mortgage Loan Originators. The role ensures that documents needed for processing, underwriting, and closing are obtained from appropriate sources in a timely manner and meets annual loan-volume origination goals established by upper management.

The supervisor develops referral relationships with real estate brokers, builders, and other external sources, participates in local and state mortgage banking, realtor, and builder trade associations, and maintains knowledge of mortgage-industry developments. The role also builds partnerships within U.S. Bank Home Mortgage and other U.S. Bank business lines to foster customer relationships and additional product sales. Responsibilities include interviewing and recruiting talent, employee development, and proactive retention through positive employee engagement.

This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. Failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. Applicants must also be able to meet applicable requirements for performing duties outside their regular place of business.

Requirements

• High school diploma or equivalent.
• Two or more years of mortgage sales experience.
• National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
• Ability to meet applicable requirements for performing duties outside the regular place of business.

Nice To Haves

• Demonstrated new business development and relationship management skills.
• Good knowledge of sales and sales strategies.
• Thorough knowledge of mortgage products and services, operations, and current market trends.
• Basic knowledge of pricing and underwriting requirements of mortgage insurance companies.
• Working knowledge of underwriting requirements for FNMA, FHLMC, FHA, VA, local bonding programs, and private investors, gained through on-the-job training or real estate brokerage experience.
• Familiarity with local, state, and national laws, including zoning ordinances, Truth-in-Lending, RESPA, and energy audit requirements.
• Well-developed customer service and relations skills.
• Strong attention to detail and ability to analyze financial information.
• Good interpersonal, verbal, and written communication skills.
• Two or more years of proven success in mortgage loan origination, consistently meeting or exceeding production goals.
• Demonstrated experience coaching, mentoring, and developing mortgage loan originators to enhance performance and drive business results.

Responsibilities

• Supervise the day-to-day loan origination activities of a small team of Mortgage Loan Originators.
• Ensure documents required for processing, underwriting, and closing are secured promptly from appropriate sources.
• Meet annual loan-volume origination goals established by upper management.
• Establish referral-source relationships with real estate brokers, builders, and other external sources.
• Participate in local and state mortgage banking, realtor, and builder trade associations and maintain knowledge of mortgage-industry issues.
• Build collaborative partnerships within U.S. Bank Home Mortgage and other U.S. Bank business lines to grow customer relationships and additional product sales.
• Interview and recruit new talent.
• Retain employees through employee development and positive employee engagement.

Benefits

• Healthcare, including medical, dental, and vision coverage.
• Basic term and optional term life insurance.
• Short-term and long-term disability insurance.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holidays.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED