CA-WA Mortgage Retail Sales Consultant

Wells Fargo Bank•Irvine, CA

15h

About The Position

Wells Fargo is seeking a Mortgage Retail Sales Consultant to solicit residential mortgage loans, produce compliant, high-quality loans, and provide excellent customer service. The role builds relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources, while maintaining visibility for Wells Fargo Home Mortgage in the market and staying informed about mortgage industry trends. The consultant receives customer applications, quotes rates and points, completes follow-up activities related to registration and rate lock-in, and analyzes and offers loan products based on customer needs. The role reviews low- to moderately complex financial and credit information, matches customer needs with an appropriate loan program and risk level, and explains mortgage programs, rates, policies, underwriting requirements, and procedures. Timely, proactive communication and high standards of customer satisfaction and loan quality are expected. This is a SAFE position involving customer contact and duties that may include offering or negotiating terms or taking applications for dwelling-secured transactions. Employment is contingent on meeting SAFE Mortgage Licensing Act requirements, including acceptable background investigation results and applicable Loan Originator qualification and regulatory requirements. SAFE registration is required at employment; Wells Fargo will begin the registration process after the start date. Compensation includes an hourly base rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
SAFE registration at the time of employment.
Meet applicable Consumer Financial Protection Bureau Loan Originator qualification requirements, including financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.

Responsibilities

Solicit residential mortgage applications from various sources.
Produce compliant, high-quality loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while learning and adhering to applicable policies, procedures, compliance requirements, and loan-generation practices.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete follow-up activities related to registration and rate lock-in.
Analyze customer needs and offer appropriate mortgage loan products.
Review and analyze low- to moderately complex financial and credit data; match customer needs to an appropriate loan program and risk level.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain customer satisfaction and loan quality through timely, proactive communication.
Pursue Wells Fargo training offerings to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, background, and ongoing regulatory requirements.