CA-WA Mortgage Retails Sales Consultant (SAFE)

Wells Fargo Bank•Beverly Hills, CA

About The Position

Wells Fargo is hiring a Mortgage Retail Sales Consultant in Consumer Lending as part of Home Lending. The role solicits residential mortgage business from various sources and produces high-quality, compliant loans while providing excellent customer service. The consultant develops relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources, and builds visibility for Wells Fargo Home Mortgage in the local marketplace. The position involves receiving customer applications, quoting rates and points, completing registration and rate-lock follow-up, and analyzing customer needs to recommend appropriate mortgage products and risk levels. The consultant reviews low- to moderately complex financial and credit data and informs customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures. It also requires understanding real estate appraisals, title reports, and real estate transactions; keeping informed about industry trends; maintaining proactive customer communication; and pursuing Wells Fargo training. This is a SAFE position involving customer contact and potentially offering or negotiating terms or taking applications for dwelling-secured transactions. Employment requires SAFE registration and compliance with applicable Loan Originator qualification, background, and ongoing regulatory requirements. Compensation includes an hourly base rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn commission.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
SAFE registration is required at the time of employment.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and applicable financial responsibility, character, financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Ability to lift more than 20 pounds.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Basic Microsoft Office skills.
Documented retail residential mortgage fundings during the past 12 months referred primarily from established, local, external sources.
Excellent verbal, written, and interpersonal communication skills.
Mortgage industry experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience developing and cultivating professional relationships.
Customer service experience.

Responsibilities

Solicit residential mortgage applications from various sources and produce high-quality, compliant loans.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Develop and maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about local mortgage industry trends and developments.
Present recommendations for producing loans and exercise independent judgment while following applicable policies, procedures, compliance requirements, and loan-generation expectations.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete follow-up activities related to registration and rate locks.
Analyze customer needs and offer appropriate mortgage loan products and levels of risk.
Review and analyze low- to moderately complex financial and credit data.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain customer satisfaction and loan quality through timely, proactive communication.
Pursue company training to increase knowledge of products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, background, and ongoing regulatory requirements.
Follow applicable Wells Fargo risk and compliance programs, policies, and procedures, and escalate or remediate issues as appropriate.