CA-WA Mortgage Retail Sales Consultant

Wells Fargo•El Segundo, CA

10h

About The Position

Wells Fargo is hiring a Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The role solicits residential mortgages, produces compliant loans, provides excellent customer service, and builds relationships with realtors, builders, financial professionals, bank stores, past customers, and other sources. The consultant develops visibility for Wells Fargo Home Mortgage in the assigned market and stays current on mortgage industry trends. The position involves receiving applications, quoting rates and points, completing registration and lock-in follow-up, and analyzing customer needs to recommend suitable mortgage products and risk levels. The consultant reviews low- to moderately complex financial and credit data; informs customers about programs, rates, policies, underwriting requirements, and procedures; and maintains timely, proactive communication. The role requires understanding appraisals, title reports, and real estate transactions, as well as learning and adhering to company policies, procedures, and compliance requirements. This is a SAFE position with customer contact and duties that may include offering or negotiating terms and taking applications for dwelling-secured transactions. Employment is contingent on satisfying SAFE Mortgage Licensing Act and related regulatory requirements, including registration, background checks, and Loan Originator qualifications. The role requires the ability to lift 20+ pounds, reliable transportation, and availability to work nights, weekends, and/or holidays as needed or scheduled. Compensation includes an hourly base rate that meets or exceeds applicable minimum wage, with the opportunity to earn additional commission.

Requirements

2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to meet SAFE registration requirements at the time of employment and applicable Loan Originator qualification and regulatory requirements.
Ability to lift 20+ pounds.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Basic Microsoft Office skills.
Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources.
Excellent verbal, written, and interpersonal communication skills.
Mortgage industry experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience developing and cultivating professional relationships.
Customer service experience.

Responsibilities

Solicit residential mortgages from various sources.
Produce high-quality, compliant loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Develop and maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present loan production recommendations and exercise some independent judgment while learning and adhering to the policies, procedures, compliance requirements, and practices of Mortgage Retail Sales.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete follow-up activities related to registration and lock-in.
Analyze customer needs and offer appropriate mortgage loan products.
Review and analyze low- to moderately complex financial and credit data, matching customer needs with an appropriate loan program and level of risk.
Inform prospective and existing customers about Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain customer satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, and ongoing regulatory requirements.