Mortgage Retail Sales Associate Manager (SAFE)

Wells Fargo•San Diego, CA

12d

About The Position

Wells Fargo is hiring a Mortgage Retail Sales Associate Manager in Consumer Lending as part of Home Lending. The role coaches, directs, and manages a small group of residential Mortgage Retail Sales Consultants under the direction of a Non-Producing Mortgage Retail Sales Manager. It is responsible for delivering high-quality, compliant mortgage sales and customer service, managing team and individual pipelines, allocating people and financial resources, and selecting, evaluating, and developing staff. The associate manager builds relationships with external referral sources and maintains visibility in the assigned market while applying mortgage policies, procedures, and compliance requirements. The position has customer contact and may involve offering or negotiating terms and taking applications for dwelling-secured transactions. Employment is contingent on meeting SAFE Mortgage Licensing Act and Loan Originator requirements, including applicable registration and background and financial-responsibility standards. The role also requires the ability to lift more than 20 pounds and reliable transportation. Compensation includes an hourly base rate that meets or exceeds applicable minimum-wage requirements, with the opportunity to earn additional commission. Wells Fargo provides eligible employees a comprehensive benefits package. The posting end date is December 13, 2026, though the posting may be removed earlier due to applicant volume.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Ability to lift more than 20 pounds.
Reliable transportation.
SAFE registration is required at the time of employment; ongoing employment is contingent on meeting applicable SAFE and Loan Originator requirements, including relevant financial-responsibility, character, financial-fitness, and criminal-background standards.

Nice To Haves

Basic Microsoft Office skills.
Customer service experience.
Excellent verbal, written, and interpersonal communication skills.
Knowledge and understanding of sales prospecting and generating referrals.
Documented retail residential mortgage fundings over the past 12 months referred primarily from established local external sources.
Mortgage industry experience.
A BS/BA degree or higher.
At least 1 year of leadership or management experience.
At least 1 year of data analysis experience.
At least 1 year of recruiting experience.

Responsibilities

Coach, direct, and manage the sales activities of a small group of residential Mortgage Retail Sales Consultants under the direction of a Non-Producing Mortgage Retail Sales Manager.
Supervise individual contributors and manage sales activities to ensure strong customer service, timely completion, quality, and compliance in Mortgage Retail Sales.
Produce high-quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial planners, bank stores, past customers, and other nontraditional sources while providing excellent customer service.
Make supervisory decisions and resolve issues involving team supervision, work allocation, financial resources, and daily operations; manage personal and team pipelines to support customer loyalty.
Interpret policies, procedures, and compliance requirements while negotiating terms and taking applications.
Identify opportunities for process improvement and risk-control development in low-complexity functional areas.
Interact directly with external customers and collaborate and consult with peers, colleagues, and mid-level managers.
Stay informed about mortgage industry trends and developments in the assigned market and maintain visibility for Wells Fargo Home Mortgage in the marketplace.
Manage allocation of people and financial resources for Mortgage Retail Sales.
Select, evaluate, and develop staff within Mortgage Retail Sales.
Meet SAFE registration and Loan Originator qualification requirements and comply with applicable regulatory requirements and Wells Fargo policies.