Mortgage Representative

United Nations Federal Credit Union • New York, NY

8d • Hybrid

About The Position

Lead the first-line control environment within lending by ensuring lending business lines maintain effective, well-documented, and sustainable controls that support compliance with regulations and lending policy, while enabling loan production, sound operations, consistent member treatment, and readiness for internal audits and regulatory examinations. Collaborate with business leaders, compliance, OGC, ERM, loan servicing, and audit partners to identify control requirements, assess control effectiveness, monitor performance, and drive timely remediation of issues.
This position is expected to be hybrid, and able to work flexible hours and meet with applicants outside traditional working hours.

Requirements

• Associates degree or equivalent experience
• 5 years of progressive mortgage originations experience
• Knowledge of MS Office (Word, Excel, Outlook, and PowerPoint)
• Thorough knowledge of mortgage lending regulations (i.e. RESPA, REG Z and ECOA), secondary mortgage market – FNMA or FHLMC and private mortgage insurance guidelines required, in addition to ability to read and interpret appraisals, tax returns and credit reports

Responsibilities

• Uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Interview applicants for residential first and second mortgage business to determine qualifications and appropriate product(s); explore all possible alternatives and make appropriate recommendations for products and services for the member/applicant; establish and maintain relationships with potential applicants and promote/solicit mortgage business; provide mortgage product education to membership.
• Manage the application process; transfer data/information taken from the member/applicant into appropriate information systems; review required disclosures with members for accuracy; ensure the accurate preparation of application forms required by UNFCU, in compliance with all related regulations and laws; perform analysis of required documents to appropriately advise membership; monitor regulatory environment for possible changes that may affect residential mortgage lending procedures/guidelines; assist in the resolution of problem situations and commitment conditions.
• Identify opportunities for new mortgage business within UNFCU’s existing member base. Develop relationships with prospective new members to assist them in their mortgage process.
• Follow up with the processing team to ensure the timely closing of mortgages. Inform members of the status of their files in accordance with UNFCU’s guidelines in a timely manner.
• Participate in mortgage initiatives and seminars to educate membership and publicize mortgage products and services. Identify opportunities to offer additional mortgage products or cross-sell other credit union products or services.
• Act as a resource in the Mortgage Department. Participate in credit union training programs and any other function as requested.
• Perform additional responsibilities as assigned.
• Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including: Maintain awareness of and report suspicious activity, Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs), Complete annual BSA/AML/OFAC training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree