Sales Development Representative, ICE Mortgage Technology

Intercontinental Exchange Holdings, Inc. • Atlanta, GA

10d • Onsite

About The Position

The Sales Development Representative (SDR) plays a crucial role in generating and qualifying new business opportunities for the sales team. By understanding prospect needs, conducting research, and leveraging internal resources, the SDR will aid in tailored product demos and conversations. This position focuses on driving new lead generation, qualifying inbound leads, and supporting outbound sales initiatives. The role involves extensive collaboration with Account Executives, Sales Management, and Marketing to ensure Account Executives receive the necessary information to have custom demos and conversations with prospective customers of Intercontinental Exchange (ICE).

Requirements

• Must have a strong ability to communicate effectively, challenge and push prospects, build rapport, and address objections is essential.
• Excellent written and verbal communication skills with a confident phone presence. Must be able to engage prospects and internal stakeholders effectively.
• Proven track record of staying organized, managing tasks efficiently, and meeting deadlines.
• Proactive, competitive, organized, self-driven, and eager to learn are all a must. Willingness to think outside the box and contribute fresh ideas to sales strategy.
• The ability to thrive in a fast-paced, dynamic environment with a strong willingness to adapt to new tools, technologies, and changes quickly.
• Strong drive to meet and exceed goals. Comfortable with both independent and team-based work environments, with a willingness to collaborate and contribute to team success
• Ability to collaborate effectively with various departments and stakeholders, while also taking ownership of individual tasks.
• Passion for providing exceptional service and building strong, trust-based relationships with prospects and internal teams.
• Capable of analyzing client needs, tracking sales activities, and using data to drive decision-making processes.

Nice To Haves

• Bachelor’s degree or relevant work experience preferred, but not required.
• No previous sales development experience required, but any sales or customer-facing internship/experience is a plus.
• Familiarity with CRM platforms like Salesforce is a bonus, but not required.

Responsibilities

• Identify and qualify sales leads through proactive outreach, cold calling, and respond to inbound queries via phone and email.
• Build relationships with prospective customers to understand their business requirements and challenges.
• Support Account Executives by communicating detailed information about prospect needs and status via Salesforce.
• Work closely with Account Executives, Sales Leadership, Marketing, and other internal teams to strategize and share insights on prospective customer accounts, and drive sales activities.
• Maintain accurate and detailed records of all lead management activities in Salesforce ensuring proper lead assignment and tracking.
• Develop knowledge of ICE’s product offerings and industry trends to be able to pitch products appropriately.
• Participate in internal product meetings, sales training, and mentorship opportunities to develop sales knowledge and skills. Seeking opportunities outside of work to enhance product, industry and sales knowledge is highly encouraged.
• Attend sales meetings, participate in business reviews, and support product demonstrations where necessary.

Benefits

• This role provides an excellent opportunity for individuals looking to launch a career in sales at a high-growth, publicly traded company, develop expertise across multiple product lines, and make a significant impact on the organization’s growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree