Mortgage Processing Supervisor (onsite)

Newtown Savings Bank•Newtown, CT

7d•Hybrid

About The Position

Newtown Savings Bank is seeking a professional Mortgage Processing Supervisor to join our Loan Origination Department. The Supervisor role oversees the mortgage processing, consumer lending, and disclosure desk functions. This role manages loan pipelines to ensure timely, accurate, and compliant disclosure and processing of all loan applications while maintaining efficient departmental workflows. A strong working knowledge of lending products, product guidelines, and applicable regulatory requirements is essential. This opportunity has both weekly onsite responsibilities at our corporate office in Newtown, CT and remote options.

Requirements

High School diploma or equivalent is required
one to two years of experience in residential mortgage and consumer lending.
Candidates must have working knowledge of the residential mortgage process, including underwriting, loan documentation, disclosures, and applicable regulations such as TRID, RESPA, ECOA, Truth in Lending, HMDA, and CRA is required.
Strong organizational, analytical, and problem-solving skills are required, along with the ability to manage deadlines and priorities.
Excellent written verbal communication skills are essential
Proficiency Microsoft Excel and Word skills required.

Nice To Haves

an associate or bachelor’s degree preferred
Experience with a loan origination system is preferred.

Responsibilities

Maintain an individual processing pipeline while consistently delivering high-quality service, accuracy, and a positive customer experience
Supervise and manage staff responsible for preparing and issuing initial loan disclosures within required regulatory timelines, ensuring all disclosures comply with TRID, RESPA, and ECOA requirements.
Review and verify loan fees and disclosure content for accuracy and completeness to ensure regulatory compliance and minimize operational and compliance risk.
Oversee the preparation and timely delivery of re-disclosures, ensuring proper validation and documentation of any change in circumstance.
Manage and balance the overall mortgage processing pipeline by assigning and prioritizing workloads to ensure service level agreements (SLAs) and regulatory timelines are consistently met.
Provide leadership, direction and ongoing support to team members to maximize productivity and operational efficiency, including onboarding, coaching, and the training of new employees.
Deliver exceptional customer service through effective communication and collaboration with internal and external customers.
Demonstrate strong critical-thinking and risk-awareness skills to promptly identify, mitigate, and escalate potential compliance, operational, or customer-impacting issues.
Monitor pipeline volume, disclosure accuracy, and turn times with a focus on transparency, compliance, quality, and customer satisfaction.
Partner with Closing Manager to ensure a smooth and timely transition of loan files from processing to the closing department.
Collaborate with Processing Manager to establish SMART goals and perform quarterly goal assessment and annual performance evaluation for direct reports.
Work with Processing Manager to recommend and implement process improvements to enhance efficiency within the department.