Mortgage Processing Manager

Tomo Mortgage • Detroit, MI

4d • Hybrid

About The Position

Tomo is expanding its mortgage operations team and is looking for a leader to drive success as a Processing Manager. This role involves overseeing a team of Mortgage Loan Processors, ensuring accuracy and compliance in loan applications, and fostering a customer-centric culture. It is a hands-on management position where the manager will lead and perform tasks alongside the team. The leadership will be crucial for achieving on-time closings and delivering an exceptional client experience. The company is seeking a strong, action-oriented leader who drives outcomes.

Requirements

• Deep understanding of the mortgage lending process.
• Experience in managing mortgage loan processing teams.
• Proven track record in team management, with the ability to inspire, guide, and support team members to achieve organizational goals.
• Excellent written and verbal communication skills, with the ability to effectively interact with customers, agents, and internal teams.
• Strong attention to detail and commitment to maintaining high-quality standards.
• Demonstrated commitment to delivering an exceptional customer experience.
• Proficiency in leveraging technology to improve processes and drive innovation.
• Forward-thinking approach to envisioning and implementing future enhancements in the mortgage industry.

Nice To Haves

• Bachelor's Degree
• 3-5 years of experience in mortgage loan processing, specifically with purchase transactions
• 1-2 years of experience managing a mortgage loan processing team
• Experience with Byte Pro or Encompass software

Responsibilities

• Lead and mentor a team of approximately 10+ Mortgage Loan Processors.
• Serve as a point of escalation for complex issues.
• Ensure high performance and professional growth within the team.
• Oversee company pipeline to ensure the team adheres to SLAs.
• Maintain high standards of accuracy and compliance.
• Ensure quality submissions to Underwriting.
• Conduct timely follow-ups to prevent bottlenecks in the process.
• Coordinate successful closings on time.
• Train the team on customer service skills for written and verbal communications with agents, customers, and internal teams.
• Identify and implement process improvements to enhance efficiency and effectiveness within the mortgage processing team.
• Provide input to the product development team for Loan Origination System (LOS) modernization.
• Work cross-functionally to grow the team, actively participating in interviewing and hiring top talent.

Benefits

• Equity Ownership (stock options)
• Comprehensive Medical, Dental, and Vision plans for you and your dependents (some plans 100% covered)
• Generous paid time off policy
• Paid parental leave
• 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager