Mortgage Processing Manager

Indiana Members Credit Union • Carmel, IN

2h • Onsite

About The Position

Lead and develop the mortgage processing team to meet service, quality, and turnaround-time goals. Ensure processing activities follow investor, insurer, and regulatory requirements, and support continuous improvement of workflows and controls.

Requirements

• Knowledge of mortgage processing, loan programs, and related workflows.
• Attention to detail and strong organizational skills; ability to prioritize multiple deadlines in a production environment.
• Strong interpersonal skills, including the ability to provide timely, constructive feedback.
• Ability to work independently, exercise sound judgment, and escalate issues appropriately.
• Analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Strong hands-on leadership skills.
• Demonstrated leadership in mentoring, coaching, and cross-training team members to build depth, consistency, and coverage.
• 8+ years of mortgage processing experience.
• 5+ years of prior mortgage processing leadership experience.
• High school diploma or equivalent (required).
• Proficiency with Encompass, Microsoft Word, Excel, and Outlook.
• Ability to work in a fast-paced, team-oriented environment and adapt to changing priorities.
• Demonstrated time-management and prioritization skills.

Nice To Haves

• Prior credit union experience.

Responsibilities

• Lead a mortgage processing staff, including hiring input, onboarding, training, coaching, and performance management to achieve established service-level and quality metrics.
• Manage daily pipeline flow and capacity; monitor turn times and exceptions; and provide regular status and metric reporting to leadership.
• Support strategic initiatives assigned by Executive Management, including process improvements, controls, and technology enhancements.
• Lead development initiatives to strengthen team capability and performance, including skills development plans, cross-training, and mentoring.
• Maintain and update processing procedures to support compliance with applicable laws, regulations, and internal policies.
• Maintain current knowledge of investor and mortgage insurer requirements and ensure procedures and training reflect updates.
• Manage vendor relationships (e.g., private mortgage insurers, appraisal management companies, and fraud/risk tools), including issue resolution and periodic performance reviews.
• Perform other duties as assigned that are consistent with the role and business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED