Mortgage Processing Manager

Tomo Mortgage • Detroit, MI

1d • Hybrid

About The Position

Tomo is expanding its mortgage operations team and is seeking a Processing Manager to lead a dynamic team of Mortgage Loan Processors. This role involves ensuring accuracy and compliance in loan applications, fostering a customer-centric culture, and driving on-time closings. The manager will be hands-on, performing tasks alongside the team, and will be pivotal in delivering an exceptional client experience. The company is looking for a proactive leader who can drive action and outcomes.

Requirements

• Deep understanding of the mortgage lending process and experience in managing mortgage loan processing teams.
• Proven track record in team management, with the ability to inspire, guide, and support team members to achieve organizational goals.
• Excellent written and verbal communication skills, with the ability to effectively interact with customers, agents, and internal teams.
• Strong attention to detail and commitment to maintaining high quality standards.
• Demonstrated commitment to delivering an exceptional customer experience.
• Proficiency in leveraging technology to improve processes and drive innovation, with a forward-thinking approach to envisioning and implementing future enhancements in the mortgage industry.

Nice To Haves

• Bachelor’s Degree
• 3-5 years of experience in mortgage loan processing, specifically with purchase transactions
• 1-2 years of experience of managing a mortgage loan processing team
• Experience with Byte Pro or Encompass software

Responsibilities

• Lead and mentor a team of approximately 10+ Mortgage Loan Processors, serving as a point of escalation for complex issues and ensuring high performance and professional growth within the team.
• Oversee the company pipeline to ensure the team adheres to SLAs, maintains high standards of accuracy and compliance, ensures quality submissions to Underwriting, conducts timely follow-ups to prevent bottlenecks, and coordinates successful on-time closings.
• Train the team on customer service skills for written and verbal communications with agents, customers, and internal teams.
• Identify and implement process improvements to enhance efficiency and effectiveness within the mortgage processing team.
• Influence product development and modernization of the Loan Origination System (LOS) by providing input to the product development team.
• Work cross-functionally to grow the team, actively participating in interviewing and hiring top talent.

Benefits

• Opportunity to shape our tech in partnership with our Product and Engineering organization.
• Ability to drive change and improve processes for our Operations team to improve our customer experience in a measurable way.
• All teammates receive stock options—we win together
• Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
• Work-life balance and a generous paid time off policy
• Tomo Mortgage provides paid parental leave
• 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees