Mortgage Loan Processing Manager

Equity Resources, Inc • Columbus, OH

1d • Hybrid

About The Position

Are you an experienced Mortgage Loan Processing Manager who’s been searching for a great company that's family owned, that recognizes your contributions, and empowers you as a management team member? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources! We are a fun and friendly environment where we work together to meet our daily goals and are dedicated to development of our employees.

Why you’ll love working here
Candidates local to Central Ohio will be asked to work a structured hybrid schedule and can enjoy our corporate office in Newark’s historic downtown square. (Remote work is available for candidates located outside of Central Ohio).
Choose from flexible hours: 8:30 AM – 5:00 PM with a 30-minute lunch, or 8 AM – 5 PM / 8:30 AM – 5:30 PM with a 1-hour lunch.
Generous PTO, 10 paid holidays, plus a day off for your birthday!
Full benefits package (including pet insurance!) first of the month after your first 30 days.
401(k) option with a generous company match —helping you grow your retirement savings faster.
Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.
Join a stable, employee-focused company that’s been growing since 1993.

Requirements

• Bachelor's degree in Business Management, Finances, Administration, or 5 years' of management experience in the mortgage industry. An equivalent combination of education and experience may suffice.
• Minimum of 3 years' experience in a management or equivalent position.
• Comprehensive knowledge of residential mortgage processing, underwriting, and closing procedures, including conventional and government lending guidelines and federal real estate lending regulations.
• Strong leadership skills with ability to manage teams for productivity and accuracy.
• Highly organized with sound judgment, problem-solving abilities, and effective decision-making skills.
• Self-motivated and collaborative, with a proven ability to work across all levels of staff and management.
• Excellent written and verbal communication and customer service skills; able to interact professionally with employees, vendors, and lenders.
• Able to work independently, prioritize tasks, and follow detailed written or verbal instructions.
• Proficient in Microsoft Word, Excel, Outlook and an electronic Loan Origination System, such as Encompass.
• AI adoption mindset.
• Fueled by passion and a competitive drive to excel.

Responsibilities

• Supervise production staff to ensure the processing of the mortgage loan process from order all to funding is efficient and compliant with all regulations.
• Champion customer service excellence by promoting the Company’s “raving fan service” culture through ongoing support, communication, and product knowledge.
• Directly supervise Processors to ensure department and organizational goals are consistently met.
• Manage loan officer relationships with processors, resolving escalated issues promptly to maintain workflow and service standards.
• Ensure high-quality service delivery from the Processing Department to both internal and external customers.
• Manage processing workflow by assessing staffing needs, allocating workloads, and balancing pipelines to maintain efficiency and prevent delays.
• Monitor daily loan team reports and pipeline activity, proactively reallocating files and coaching staff to meet performance metrics and improve production.
• Encourage employee growth by supporting individual career goals and conducting annual performance reviews for all processing staff.
• Foster a collaborative team environment by listening to employee feedback and encouraging ideas to meet department goals.
• Collaborate with Department Managers to identify and resolve process bottlenecks, improve interdepartmental efficiency, and support company-wide turn-time objectives.
• Maintain expert-level knowledge of loan programs and processing procedures to support staff, resolve urgent issues, and ensure compliance.
• Support training and development by updating manuals, communicating changes, and organizing training sessions for loan teams and operations/sales staff.
• Participate in company meetings, maintain up-to-date knowledge of policies and procedures, and perform other duties as assigned by senior management.

Benefits

• Generous PTO
• 10 paid holidays, plus a day off for your birthday!
• Full benefits package (including pet insurance!) first of the month after your first 30 days.
• 401(k) option with a generous company match
• Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees