Loan Processing Manager

Burke & Herbert Bank & Trust•Moorefield, WV

3d•Onsite

About The Position

Responsible for leading the consumer and commercial loan processing function to ensure timely, accurate, and compliant loan boarding and maintenance. This role manages daily processing workflows, develops a high‑performing team, and serves as a subject matter expert and escalation point to support consistent execution, strong file quality, and effective coordination with lending and operational partners.

Requirements

Strong leadership and people management skills with the ability to motivate and develop teams
High attention to detail with strong organizational and prioritization skills
Effective written and verbal communication skills across cross functional teams
Ability to analyze workflows, identify bottlenecks, and implement practical process improvements
Strong working knowledge of accounting and reconciliation processes
Intermediate proficiency with Microsoft Office Suite; experience with core banking and loan processing systems preferred
Bachelor’s degree in business, finance, accounting, or a related field, or equivalent banking experience
Demonstrated success in a senior level loan processing role within a bank, with increasing responsibility and complexity
2+ years of experience in loan processing or a related role.
Thorough understanding of loan processing workflows, documentation standards, and loan boarding requirements
Proven experience leading a high volume processing or workflow based team

Nice To Haves

Prior supervisory experience managing a loan processing team at a bank is preferred

Responsibilities

Lead, coach, and develop a high‑performing loan processing team, establishing clear expectations, accountability, and performance standards
Oversee day‑to‑day loan processing, boarding, and maintenance activities to ensure accuracy, completeness, and regulatory compliance
Manage processing pipelines and workflow capacity to improve throughput, predictability, and on‑time loan boarding
Serve as an escalation point and subject matter resource for complex processing issues and documentation questions
Partner with lending, loan operations, quality control, and other stakeholders to improve end‑to-end loan execution and handoffs
Monitor processing quality, backlog volume, and aging; implement corrective actions as needed
Drive continuous improvement of tools, procedures, and controls to enhance consistency, documentation quality, and audit readiness
Participate in system enhancements, workflow design, and operational change initiatives
Support audit, exam, and internal review requests related to loan processing and boarding
Assist with reporting, metrics development, and management updates related to processing performance
Other duties as assigned