Manager - Loan Processing and Closing
About The Position
The Manager - Loan Processing and Closing is responsible for leadership, oversight, and strategic direction for teams responsible for loan processing and closing activities. This role ensures operational excellence, regulatory compliance, consistent customer experience, and continuous process improvement while developing team capability and driving performance outcomes aligned with organizational goals. The People You Will Work With The position will report directly to the Senior Manager - Servicing and Closing. The position will be a liaison with other members of the Operations team as well as Underwriting, Client Services, Farm and Ranch Credit, Servicing, Post Close, Business Development, and Legal departments. Where and When You Will Work The position will be based in the Farmer Mac Johnston, Iowa, location, with the possibility of remote hire for the exceptional candidate. Core business hours are Monday through Friday 8:00 am to 5:00 p.m. Central. This position may need to be available on occasion outside of the core business hours and/or business days for planned and unplanned activities to complete time sensitive projects or to attend off-site meetings and events.
Requirements
- Strong understanding of loan processing, servicing, post closing, and/or closing operations
- Must have proven ability to handle sensitive and confidential situations.
- Proficient in Microsoft Office and Salesforce applications.
- Capacity to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
- Knowledge of the following documents: Land Leases/Assignments Closing Documents Appraisals
- Bachelor’s degree in Business Administration, Finance, Real Estate, or Legal Studies. Other related areas of study may be considered.
- Minimum 6 years related agricultural lending experience.
Responsibilities
- Oversee day-to-day loan processing and closing workflows to ensure accuracy, timeliness, and quality standards are met.
- Lead, coach, and develop a team of Senior Analysts, Analysts, and Specialists across loan processing and closing functions.
- Set clear performance expectations, conduct regular one-on-ones, deliver feedback, and manage performance review and development planning processes.
- Identify skills gaps and implement training, cross training, and succession plans to strengthen bench strength.
- Ensure adherence to internal policies, regulatory requirements, investor guidelines, and service level agreements.
- Monitor workloads, prioritize deliverables, and resolve capacity constraints or operational bottlenecks.
- Provide escalation management for complex or high-risk loan issues.
- Build a culture of accountability, collaboration, and continuous improvement.
- Plan and prioritize work to meet commitments aligned with organizational goals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
