Loan Processing Manager

Dominion Financial Services•Baltimore, MD

1d•Onsite

About The Position

Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short-Term Bridge Loans and Long-Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter. We are currently seeking a detail-oriented and driven Loan Processing Manager to join our rapidly expanding team and contribute to our mission of empowering real estate investors across the nation. At Dominion, continuous improvement is a core expectation of leadership. We leverage emerging technologies, including AI, to improve efficiency, enhance decision-making, and scale our operations. Leaders are encouraged to thoughtfully integrate these tools into their teams and workflows to drive performance, innovation, and long-term growth.

Requirements

7+ years of Loan Processing experience
5+ years of management experience
Prior experience processing DSCR Loans
Advanced experience with Microsoft Office.
Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results and/or relationships
Advanced verbal and written communication skills
Technically savvy with the ability to pick up new systems quickly
Strong organizational, planning, and time management skills
Advanced critical thinking and problem solving skills
Advanced skills interpreting, applying and explaining written and oral regulations, and instructions
Applicants must be a self-starter

Nice To Haves

Prior Salesforce experience is a plus.
Hard money lending experience is a plus.
Prior experience with AI tools is a plus

Responsibilities

Drive the performance of the Loan Processing team by ensuring loans move efficiently through the pipeline while maintaining the highest standards of accuracy, compliance, and customer service.
Create a more scalable and efficient operation by identifying opportunities to improve processes, leverage technology, and implement AI-assisted workflows that reduce manual effort and increase productivity.
Develop and mentor a high-performing team that embraces accountability, innovation, and continuous improvement while supporting Dominion's long-term growth objectives.
Ensure complete, and accurate loans are produced
Manage a team of up to 8 Loan Processors
Verify that loan document integrity is maintained throughout the entire loan processing operation
Ensure all loan files are in compliance with Dominion Financial Services LLC’s standards
Manage and resolve any escalated issues that arise within your team
Ensure your team remains informed on any changes in guidelines or procedures
Develop an understanding of all procedures and work as a “hands on” manager within your team
Drive and ensure staff performance goals are met
Support senior management in developing, and executing strategic plans
Assist with directing loan processing to ensure targets, and objectives are met
Manage daily production reports and staff work volume; adjust assignments to meet fluctuating workloads
Continuously look for opportunities to improve workflows, increase efficiency, and enhance the borrower experience
Utilize company-provided AI technologies, including Claude with unlimited token access, as a regular part of daily responsibilities to improve efficiency, automate administrative tasks, enhance communication, support decision-making, and continuously optimize business processes
Contribute ideas that help the team scale effectively while maintaining a high standard of service and risk management.
Assist with the training and development of your team