Mortgage Payment Processor

U.S. Bank • Owensboro, KY

4d • $20 - $24 • Hybrid

About The Position

The Mortgage Payment Processor is responsible for processing and balancing mortgage-related cash transactions in accordance with department procedures and investor guidelines. This role ensures timely and accurate application of funds, researches and resolves discrepancies, and supports operational efficiency within mortgage default and servicing functions.

Requirements

• High school diploma or equivalent
• Four or more years of experience in business and general office environment
• Strong attention to detail with ability to manage transaction-based work across varying guidelines
• Effective communication skills and ability to coordinate across teams
• Ability to manage time-sensitive work and meet established service level expectations
• Experience with mortgage default, foreclosure, or servicing environments
• Familiarity with systems such as MSP, Black Knight, or similar mortgage platforms
• Experience working with Microsoft Office tools

Nice To Haves

• Relevant experience in mortgage operations, payment processing, or financial services

Responsibilities

• Process and balance mortgage payments, claim funds, and third-party transactions within established timelines (e.g., 48-hour processing standards)
• Identify, research, and resolve rejected, misapplied, or outstanding funds in accordance with department guidelines
• Ensure accuracy and compliance with investor requirements and internal procedures
• Utilize mortgage servicing systems to monitor and manage cash flow activity
• Maintain documentation and support development or adherence to departmental policies and procedures
• Partner with internal teams to ensure accurate and timely processing outcomes

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED