Payment Processor

UnitedHealth Group•Worcester, MA

2d•$16 - $29•Remote

About The Position

This position is Remote in Massachusetts. If you are located within commutable distance to the office at 385 Grove St. Worcester, MA, you will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The role includes posting denials, where claims are either rejected or additional information is requested, adding complexity and time to the workload. Without adequate staffing, delays in posting can significantly impact follow-up efforts, leading to increased aging of accounts, missed opportunities to resolve denials, and disruptions in cash flow. Furthermore, untimely posting can negatively affect patient satisfaction due to inaccurate or delayed billing and increased confusion. Given the volume, complexity, and downstream impact on operations, adding a Payment Posting Specialist is essential to ensure efficiency, financial accuracy, and an improved patient experience. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00 am - 6:00 pm EST. We offer 2 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm, Monday - Friday. Training will be conducted onsite.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Experience with Microsoft Excel including the ability to create, edit, sort, filter, create pivot tables, and perform basic functions
Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00 am - 6:00 pm EST.
Reside within commutable distance to the office at 385 Grove St. Worcester, MA
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Billing experience

Responsibilities

Post and reconcile payments accurately and in a timely manner to maintain efficient revenue cycle operations
Review and process claim denials, including those requiring additional information or follow-up
Identify and address posting delays to prevent negative downstream impacts on accounts receivable
Support timely follow-up efforts to reduce aging accounts and improve collection rates
Monitor and manage complex workloads involving high volumes of claims and denials
Collaborate with billing and follow-up teams to resolve discrepancies and minimize missed opportunities
Ensure accuracy in billing information to prevent patient confusion and enhance satisfaction
Maintain compliance with internal processes and payer requirements when posting payments and denials
Contribute to overall cash flow stability by ensuring timely and precise payment posting
Support process efficiency initiatives to improve operational performance and financial accuracy
Deliver a positive patient experience by minimizing billing errors and delays