Mortgage Loan Support Assistant- Bilingual in Spanish Preferred

Royal Credit Union•Arden Hills, MN

13h•Onsite

About The Position

In this role, you’ll assist Lake Area Mortgage Loan Officers in the origination and processing of residential mortgage and lot loans, manage loan pipelines, and deliver exceptional service to Members and partners. Bilingual proficiency in English and Spanish is preferred to support our diverse member base. Royal/Lake Area is a member and community-focused organization dedicated to making a positive impact, offering a supportive, collaborative, and values-driven workplace that is always evolving. We support each other and work together to achieve our goals. We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. You can also engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

Requirements

High School Diploma or Equivalent
Previous experience working in a financial institution or other related sales/customer service position
Must be bondable upon hire
Valid Driver’s License and insured vehicle
Working knowledge of financial services, mortgage origination, and processing, including understanding loan programs, guidelines, and Downpayment Assistance Programs.
Strong sense of Member service, excellent written and verbal communication skills, and ability to build professional relationships with Members, Realtors, and building professionals.
Excellent organizational and time management skills; able to coordinate multiple priorities, meet deadlines, and manage a high-volume workload.
Analytical and critical thinking skills to make decisions regarding complex daily work, resolve recurring problems, and ensure compliance with policies.
Proficient in using computers and various software packages; able to learn new technologies and adapt to changing processes and priorities.

Nice To Haves

Bilingual proficiency in English and Spanish is preferred
Spanish language proficiency is preferred.

Responsibilities

Responsible for assisting assigned Lake Area Mortgage Loan Officers in the origination of residential mortgage loans as well as lot loans by completing all processes after the basic application is completed by the Lake Area Mortgage Loan Officer.
May complete loan applications with Members as needed.
Convey policies for extension of credit in accordance with Credit Union and secondary investor guidelines.
Meet Mortgage Loan scheduling and documentation requirements, and production expectations as determined by the Lake Area Mortgage Sales Manager.